Bartender/Server

Hotel Indigo Dallas Downtown•Dallas, TX

About The Position

The Bartender/Server provides food and beverage service to hotel guests and visitors in the hotel’s restaurant and bar. The role includes preparing and serving alcoholic and non-alcoholic beverages, taking and delivering food orders, processing payments, and maintaining a welcoming, professional, clean, and safe environment. The ideal candidate is outgoing and customer-focused, communicates effectively, works efficiently in a fast-paced hospitality setting, and demonstrates beverage-preparation knowledge and strong guest-service skills. The position requires compliance with hotel policies and service standards, food-safety and sanitation requirements, and applicable alcohol-service regulations, including TABC regulations. The employee must be able to work flexible schedules that may include breakfast, lunch, dinner, evenings, weekends, holidays, and special events.

Requirements

Previous bartending, serving, or food-and-beverage experience is preferred.
Knowledge of cocktails, beer, wine, and standard beverage preparation.
Excellent customer-service and communication skills.
Ability to multitask and work in a fast-paced environment.
Basic math and cash-handling skills.
Ability to operate a POS system and maintain order-entry accuracy and cash accountability.
Must be at least 18 years of age, or meet applicable legal age requirements for alcohol service.
Current TABC certification is required, including responsible alcohol service.
Food Handler certification is required, as applicable.
Ability to work flexible schedules, including breakfast, lunch, dinner, evenings, weekends, holidays, and special events.
Ability to stand and walk for extended periods.
Ability to lift and carry up to 25–50 pounds as needed.
Ability to bend, reach, stoop, and perform repetitive movements.
Ability to work in a busy restaurant and bar environment.

Nice To Haves

Previous bartending, serving, or food-and-beverage experience.

Responsibilities

Greet guests promptly and provide friendly, professional, attentive service.
Take food and beverage orders accurately and enter them into the POS system.
Answer questions about menu items, daily specials, and beverages, and make recommendations based on guest preferences.
Monitor guest satisfaction, respond to requests or concerns, and handle complaints professionally, notifying management when necessary.
Prepare and serve alcoholic and non-alcoholic beverages according to recipes and hotel standards, including cocktails, wine, beer, and specialty drinks.
Maintain knowledge of beverage menus, ingredients, and preparation methods.
Check identification and serve alcohol responsibly in accordance with TABC regulations; monitor guest alcohol consumption and notify management when necessary.
Keep the bar organized and clean, and replenish supplies, garnishes, and glassware.
Complete assigned opening, closing, and side-work duties.
Take food orders and communicate special requests or dietary restrictions to the kitchen.
Deliver food and beverages promptly and professionally, ensure orders are accurate, and present them according to hotel standards.
Clear tables, reset dining areas, and maintain cleanliness throughout the shift.
Coordinate with kitchen staff to support timely food preparation and delivery.
Process guest checks, cash, and credit-card payments accurately; maintain accountability for assigned cash banks and follow hotel procedures for checks, transactions, tips, and gratuities.
Maintain clean, organized, and sanitary bar and dining areas and properly maintain equipment and supplies.
Follow food-safety, sanitation, alcohol-service, and hotel operating procedures and service standards.
Report maintenance issues, safety concerns, and potential hazards to management.
Work as part of a team and communicate effectively with Food & Beverage and hotel departments.
Support the overall success and profitability of the Food & Beverage department.