Piko Bartender II (Full Time)

Mauna Kea Resorts•Waimea, HI

About The Position

The Bartender II greets customers warmly and personalizes service while preparing and serving alcoholic and non-alcoholic beverages to guests and waithelp. The role handles payments and cashiering through the resort or hotel POS system, maintains a cash bank, records sales, completes shift reports and requisitions, and manages bar inventory and par stock. The bartender sets up and opens the bar, keeps the bar and surrounding area clean and orderly, prepares fresh garnishes, serves appetizers, and secures the bar and its contents at the end of the shift. The position provides prompt service while managing business volume, follows service standards and SOPs, and complies with County regulations and hotel policies for serving alcoholic beverages, including requesting appropriate identification. The bartender answers questions about drinks and makes recommendations, responds appropriately to dissatisfied patrons, and contacts a hotel manager about potential problems. The role may also order food from the restaurant kitchen or room service, direct bar porters and waithelp, and recommend resort restaurants and facilities to guests. Other related duties may be assigned. Work takes place indoors in restaurants or other covered hotel areas and outdoors in varying weather conditions. The employee works shifts scheduled to cover the bar’s operating hours; days off may vary, and work exceeding 40 hours in a week may be needed. The role uses the resort POS system, bartender tools, bar and kitchen equipment, a hand truck or cart, and a telephone. Physical demands include standing, walking, bending, stooping, reaching, working in and out of refrigerators and ice machines, washing glassware with hands in soapy water, and lifting, carrying, pushing, and pulling up to and over 50 pounds. The role also requires organizing a workload and handling stressful or challenging guest situations.

Requirements

At least 3 years of related work experience.
Able to read and write to perform job duties.
Must be at least 18 years of age.
Must be pleasant, smiling, and friendly.
Department of Health TB Clearance.
Able to multitask and prioritize and organize workload.
Able to communicate verbally with employees, managers, and guests, and communicate over the phone.
Able to stand, walk, bend, stoop, and reach during most of the shift; reach into and out of a cold refrigerator and ice machine; and wash glassware with hands in soapy water throughout the shift.
Able to lift and carry up to and over 50 pounds, and push and pull up to and over 50 pounds.
Able to manage stressful and challenging situations when dealing with guests.
Able to work shifts designated by the Beverage Manager, Assistant Beverage Manager, or Director of Restaurant & Special Events; days off may vary, and work more than 40 hours in a week as needed.
Able to use the resort POS system, bartender tools and equipment, a hand truck or cart, and a telephone.

Nice To Haves

County Liquor Commission Blue Card preferred; if not already held, it may be acquired within 30 days after hire.

Responsibilities

Greet customers in a friendly, welcoming manner and personalize service.
Prepare and serve alcoholic and non-alcoholic drinks promptly according to standards and procedures.
Present checks and process cash, credit card, and room-account payments according to hotel policies and procedures.
Maintain a cash bank and follow cash-handling and general cashiering procedures.
Accurately enter sales into the POS system, record sales, and complete required daily and shift reports.
Keep the bar and surrounding area clean and orderly; prepare fresh garnishes and serve bar appetizers.
Set up and open the bar for service, and secure the bar and its contents at the end of the shift.
Manage bar par-stock inventory, complete requisitions, and maintain supplies according to business levels.
Follow County regulations and hotel policies for serving alcoholic beverages, including requesting proper identification.
Answer questions about drinks and make recommendations or suggestions.
Recognize and respond appropriately to irate patrons and contact the hotel manager about potential problems.
Order food from the restaurant or room service when guests request it.
Direct bar porters and waithelp.
Recommend resort restaurants and facilities to guests.
Perform other related duties as assigned or required.