Piko Bartender II (Full Time)

Human Resources Team•Waimea, HI

5d•$26 - $31•Onsite

About The Position

The Bartender II provides friendly, personalized service while preparing and serving alcoholic and non-alcoholic beverages at the bar, including service by cart. The role includes cashiering and accurately processing cash, credit-card, and room-charge transactions through the resort’s POS system; maintaining a cash bank; recording sales; and completing shift reports and supply requisitions. The bartender sets up, opens, cleans, and secures the bar; prepares fresh garnishes; serves appetizers; maintains bar inventory and par stock; and follows hotel procedures and County regulations for alcohol service, including checking identification. The role also answers guest questions and recommends drinks, restaurants, and resort facilities; may order food for guests; and directs bar porters and waithelp. Work takes place indoors in restaurants or covered hotel areas and outdoors in various weather conditions. Hours are designated by beverage management to cover the bar’s operating hours, days off may vary, and work may exceed 40 hours per week as needed.

Requirements

At least 3 years of related work experience.
Able to read and write to perform job duties.
Must be at least 18 years of age.
Must be pleasant, smiling, and friendly.
Department of Health TB Clearance.
Able to multitask.
Able to prioritize and organize workload.
Able to communicate verbally with employees, managers, and guests, and communicate over the phone.
Able to stand, walk, bend, stoop, and reach during most of the shift.
Able to reach in and out of a cold refrigerator and ice machine.
Able to put hands in and out of water with dishwashing soap throughout the shift to wash glassware.
Able to lift and carry up to and over 50 lbs.
Able to push and pull up to and over 50 lbs.
Able to manage stressful and challenging situations when dealing with guests.
Able to work hours designated by the Beverage Manager, Assistant Beverage Manager, or Director of Restaurant & Special Events to cover designated bar operating hours; days off may vary.
Must be able to work more than 40 hours in a week as needed.
Able to use the resort’s POS system, bartender tools, beverage and kitchen equipment, handtruck, cart, and telephone.

Nice To Haves

County Liquor Commission Blue Card preferred; if not already held, it may be acquired within 30 days after hire.

Responsibilities

Greet customers in a friendly, welcoming manner and personalize service.
Prepare and serve alcoholic and non-alcoholic drinks promptly and according to standards and procedures.
Present checks and process cash, credit-card, and room-account payments according to hotel policies.
Maintain a cash bank and follow cash-handling and general cashiering procedures.
Enter sales accurately into the resort’s POS system and complete required sales records and shift reports.
Open and set up the bar for service, and secure the bar and its contents at the end of the shift.
Keep the bar and surrounding area clean and orderly.
Prepare fresh garnishes and serve appetizers offered at the bar.
Manage service volume and follow sequence-of-service standards and SOPs.
Follow County regulations and hotel policies for alcoholic beverage service, including requesting proper identification.
Maintain bar par-stock inventory, complete requisitions, and manage supplies according to business levels.
Answer questions about drinks and make recommendations or suggestions.
Recognize and appropriately respond to irate patrons and contact the hotel manager about potential problems.
Order food from the restaurant or room service when requested by guests.
Direct bar porters and waithelp.
Recommend the resort’s restaurants and facilities to guests.
Perform other related duties as assigned or required.