Barista (Seasonal)

Balboa Bay Resort & Club•Newport Beach, CA

2d•$18 - $18

About The Position

The Barista provides prompt service and quality beverages and food products while maintaining a clean and comfortable store environment. The role supports a high-level guest dining experience through courteous, efficient service and attention to guest needs. The Barista helps guests choose food and beverages, enters orders and special requests into the POS system, prepares beverages and food according to recipes, and processes customer payments. The position also involves following food-handling, sanitation, health, safety, and hazardous-material procedures; keeping work areas clean and stocked; and reporting safety, equipment, or unusual issues to management. Schedules may vary according to hotel business needs and include holidays, weekends, and alternate shifts.

Requirements

One year of food service or Barista experience.
Basic knowledge of food and coffee preparation, comparable hotel service standards, guest relations, and etiquette.
General knowledge of coffee beverages served.
Ability to serve guests through face-to-face verbal interactions and use discretion with confidential or sensitive information.
Positive attitude, professional demeanor, strong communication and interpersonal skills, and commitment to guest satisfaction.
Ability to perform basic math, learn and use hotel POS computer systems, remain organized, attend to detail, manage multiple tasks, and work under pressure while serving multiple guests.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak, read, write, and understand English to follow instructions and safety rules and communicate with guests.
Ability to work varying schedules, including holidays, weekends, and alternate shifts, in response to hotel business needs.
Valid current Food Handlers Card, or willingness and ability to obtain one within 30 days of employment.
Knowledge of applicable health standards and ability to maintain a clean appearance and professional demeanor.
Must wear non-slip, oil-resistant shoes.

Nice To Haves

Food service or Barista experience in a hotel or resort environment is preferred.

Responsibilities

Help guests select food and beverages by explaining available selections.
Upsell food and beverage items to maximize profitability.
Enter orders and record guest choices, dietary needs, and special requests in the POS system.
Prepare coffee and non-coffee beverages using espresso machines, blenders, and other beverage-preparation equipment.
Prepare food items according to recipes.
Serve guests quickly, courteously, and efficiently.
Operate a cash register and accept cash, credit card, or room-account payments; provide accurate change and balance payment methods against sales reports.
Follow food-handling, TIPs, sanitation, health department, safety, and HAZMAT requirements, and familiarize self with current MSDS.
Wear required non-slip, oil-resistant shoes and use assigned PPE; report defective, damaged, lost, or ill-fitting PPE or equipment to the Manager.
Report potential safety issues and unsafe conditions, take immediate action in emergencies, and notify management of needed equipment maintenance or accidents.
Report to work as scheduled, on time, and regularly.
Maintain clean work areas and keep the area stocked.
Provide guests with a high-level dining experience while maintaining professional distance and remaining attentive to their needs.
Resolve guest complaints within the scope of authority or refer them to management.
Notify a supervisor and/or Security of unusual events, circumstances, missing items, or alleged theft.
Complete required training as scheduled.