Barista - PT

Barnes & Noble•Rogers, AR

23d•Onsite

About The Position

A Barnes & Noble Barista welcomes customers cheerfully and helpfully, answers questions, and connects customers with beverages and café items. The role supports the café team by maintaining an attractive presentation, keeping the café clean and organized, stocking deliveries, tidying the bakery case and dining area, preparing food and drinks, and serving customers professionally and efficiently at the register. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and dependable approach to work, consideration for colleagues, helpfulness toward customers, and willingness to learn. They work as part of a busy team and are trained in the operational competencies needed to run the café, including technology and registers, merchandising, receiving and stocking deliveries, food and drink preparation, cleaning, FIFO and product dating, loss prevention, and customer-service practices. They may support the bookfloor team and, when able and needed, work in other stores in the wider cluster. As they gain experience, Baristas develop product and café knowledge, maintain appealing product displays, explain café promotions and products, recommend food and beverage customizations, use café training tools, and follow food safety, hygiene, and sanitation standards. With demonstrated mastery of the role’s skills, Baristas are expected to advance to Senior Barista. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store needs, including filling scheduling gaps when able; stores are open early mornings through late evenings, including weekends and most holidays.
Positive, purposeful, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate teamwork, including willingness to help colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and store knowledge.
Comfortable and efficient use of technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoyment of working as a barista.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain an attractive, clean, and organized café, including the counter, retail fixtures, bakery case, and dining area.
Unpack and receive deliveries and accurately stock products.
Operate registers quickly, reliably, and professionally.
Prepare food and drinks accurately using product information and recipe guides as needed.
Perform daily and weekly café cleaning tasks and follow food safety, hygiene, and sanitation procedures.
Apply First In First Out (FIFO) practices and date products consistently and correctly.
Support the bookfloor team when needed and assist other stores in the wider cluster when able and required.
Follow loss prevention procedures, identify theft or problematic behavior, and seek support or use de-escalation techniques as appropriate.
Build knowledge of beverage, bakery, savory, gifting, and café retail products; maintain appealing displays and explain promotions to customers and colleagues.
Recommend food and beverage customizations and support the success of key products and promotions.
Use café training tools and comply with company policies and procedures.