Barista - PT

Barnes & Noble•Baytown, TX

About The Position

The Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports an attractive, clean, and efficiently run Café by stocking deliveries, maintaining displays and dining areas, preparing food and drinks, and serving customers at the register. Baristas are expected to work positively and reliably, support colleagues, learn new skills, and provide cheerful, professional customer service. The position requires mastering operational competencies such as using registers and other technology, merchandising, receiving and stocking deliveries, preparing food and beverages accurately, completing cleaning tasks, following FIFO and product-dating practices, and supporting the bookselling team when needed. Baristas also follow loss-prevention procedures and use de-escalation techniques. As experience grows, they develop product knowledge, contribute to café sales and promotions, make customization recommendations, and uphold café safety, hygiene, and sanitation standards. Employees who demonstrate mastery are expected to advance to Senior Barista.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Approach work positively and willingly, completing assigned tasks purposefully, energetically, and reliably.
Be supportive and considerate of colleagues and willing to help the team.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and acquire knowledge.
Be comfortable and efficient using varied technology, including registers, computers, tablets, programs, and other tools.
Develop and demonstrate merchandising, visual merchandising, and register skills.
Perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoy working as a barista.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain an attractive, clean, and well-organized Café, including the counter, retail fixtures, bake case, and dining area.
Operate registers quickly, accurately, and professionally.
Receive, unpack, and stock deliveries efficiently and accurately.
Prepare food and drinks properly and accurately using product information and recipe guides.
Complete daily and weekly café cleaning tasks during shifts.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team and wider store or Cluster when needed.
Follow loss-prevention procedures, identify theft and problematic behavior, and seek support or use de-escalation techniques as appropriate.
Build knowledge of beverage, bakery, savory, gifting, and café retail products, and use it to maintain appealing displays and recommend customizations.
Support sales objectives, key products, and café promotions by sharing product knowledge with customers and colleagues.
Use café training tools and follow café safety, hygiene, and sanitation guidelines and procedures.
Comply with company policies and procedures.