Barista PT

HEI Hotels and Resorts•Houston, TX

About The Position

The Barista greets customers, prepares orders accurately and efficiently, processes guest checks and payments, and works to ensure guest satisfaction. The role maintains high product-preparation standards and keeps work and service areas clean and sanitized. It also involves following cash-handling and accounting procedures, including balancing the house bank at the end of the shift. Associates are expected to follow attendance rules, be available to work regularly, and perform other job-related duties as assigned.

Requirements

Basic math skills to operate a cash register, make change, total guest checks and the bank, prepare cash drops, total other charges, and understand portion sizes in relation to pricing.
Ability to operate a keyboard and use Point of Sale procedures.
Ability to effectively handle and resolve conflict situations, such as inaccurate check totals.
Ability to sit and/or stand and work continually in confined spaces, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.

Responsibilities

Greet customers promptly with a friendly and sincere welcome; listen to and understand their requests.
Prepare customer orders accurately and efficiently.
Ring guest checks correctly and close them using the appropriate payment method, such as cash, credit card, or house charge.
Ensure guest satisfaction and tactfully negotiate resolutions when guests are dissatisfied.
Maintain high standards for product preparation.
Clean or sanitize work areas, utensils, equipment, service stations, and seating areas.
Follow accounting guidelines for receiving payments, verifying check totals, disbursing tips, and managing the cash drawer and house bank.
Balance the house bank at the end of the shift.
Retrieve the bank from the vault to the workstation and return it, maintaining accountability.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.