Barista Supervisor

SSA Group, LLC • San Antonio, TX

13d • $16 - $16

About The Position

SSA Group manages food, catering, and retail operations at the San Antonio Zoo, including the Starbucks location next to the Train Depot. The Barista Supervisor receives Starbucks training and helps maintain product levels, ensure consistent product quality, and support baristas during peak periods. The role also keeps team members informed about training, upcoming launches, and featured products. The location operates 365 days a year, including holidays and weekends, with extended hours in November and December.

The supervisor oversees day-to-day operations in an assigned location or zone, supports guest service and food safety standards, coordinates staffing and preparation, coaches team members, and helps ensure smooth service. The role requires flexibility in a fast-paced setting, with loud surroundings and close proximity to others. It also involves standing for extended periods and lifting and moving boxes weighing 10–35 pounds.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Leadership skills and an understanding of team building and development, while fostering partnerships with other branch managers.
• Problem-solving and decision-making skills, together with strong organization.
• Multitasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• A team-oriented, personable, professional, upbeat, and energetic approach; initiative; and tact and diplomacy.
• Computer knowledge and skills for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• 1–2 years of quick-service management and/or operations supervisory experience preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Ensure the assigned location or zone is stocked, prepared, and staffed for daily operations, working with direct reports to fill gaps as necessary.
• Oversee operational duties and ensure quick service, food safety and quality, product availability, merchandising, and guest service standards are met.
• Support daily preparation and item lists, delegating tasks to employees as needed.
• Support operations and fill staffing or task gaps to maintain smooth service.
• Assign duties to associates and coach them through projects, daily tasks, and guest interactions.
• Respond actively and efficiently to guest feedback.
• Apply intermediate food and beverage knowledge, including food temperatures, FIFO rotation, safe food handling, storage and labeling, safe alcohol service, sanitation, and cleanliness.
• Maintain organization in outlet storage areas and back dock spaces within the assigned zone.
• Check in with outlets daily and ensure information from morning preshift meetings is communicated to team members across the zone.
• Control waste by maintaining appropriate preparation levels and tracking waste in provided logs.
• Maintain product consistency and serve products according to operations and culinary standards.
• Create and communicate plans for the following day, including staffing, preparation, and task lists.
• Implement merchandising standards established by the Operations team.
• Monitor and control production of products in the assigned zone, including popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items.
• Support personnel oversight, including training new employees, issuing performance reviews, and coaching performance under the operations manager's oversight.
• Oversee employee break and rest-break management.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Help the team complete daily tasks in a timely manner.
• Remain knowledgeable of and supervise in accordance with applicable local, state, and federal laws.
• Perform other tasks as necessary and maintain a clean, safe, and organized work environment.
• Uphold and demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and network across units.
• Help remove barriers and empower growth and opportunity for team members.
• Lead by example in sustainability and conservation efforts, apply knowledge of those efforts in business operations, and provide opportunities to teach unit staff.
• Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed