Barista Supervisor

SSA Group • San Antonio, TX

1d • Onsite

About The Position

The Barista Supervisor works at the Starbucks location next to the Train Depot at the San Antonio Zoo, operated through the partnership between the zoo and SSA Group. The supervisor receives Starbucks training and supports daily service by maintaining product levels, ensuring consistent product quality, and assisting baristas during peak periods. The role also keeps the team informed about new training, launches, and featured products.

The supervisor oversees day-to-day operations in an assigned location or zone, ensuring it is stocked, prepared, staffed, and operating to food service, safety, quality, merchandising, and guest service standards. The position includes coordinating staffing and preparation, assigning and coaching employees, responding to guest feedback, controlling waste, monitoring product production, maintaining equipment and storage areas, and supporting personnel administration. The location operates 365 days a year, including holidays and weekends, with extended hours in November and December. The role also promotes inclusion, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Proven leadership skills and understanding of team building and development, including fostering partnerships with other branch managers.
• Exceptional problem-solving and decision-making skills, along with strong organizational ability.
• Multitasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• A personable, professional, upbeat, energetic, and tactful team player who takes initiative and uses diplomacy.
• Computer knowledge and skills for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as required.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• All educational backgrounds are eligible.

Nice To Haves

• 1–2 years of quick-service management and/or operations supervisory experience preferred.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Ensure the assigned location or zone is stocked, prepared, and staffed for daily operations, coordinating with direct reports as needed.
• Oversee operational duties and ensure quick service, food safety, product quality and availability, merchandising, and guest service standards are met.
• Support daily preparation and item lists, and delegate tasks to employees as needed.
• Assist with operations and fill staffing or task gaps to maintain smooth service.
• Assign associates to duties and coach them through projects, daily tasks, and guest interactions.
• Respond actively and efficiently to guest feedback.
• Apply food and beverage knowledge, including food temperatures, FIFO rotation, safe food handling, storage and labeling, safe alcohol service, sanitation, and cleanliness.
• Maintain organization of outlet storage areas and back dock spaces in the assigned zone.
• Check in with outlets daily and ensure information from morning preshift meetings is communicated to team members across the zone.
• Control waste by maintaining appropriate preparation levels and tracking waste using provided logs.
• Maintain product consistency and serve products according to operations and culinary standards.
• Create and communicate plans for the following day, including staffing, preparation, and task lists.
• Implement merchandising standards set by the Operations team.
• Monitor and control production of products in the assigned zone, including items such as popcorn, kettle corn, cotton candy, mustard cups, and bottled beverages.
• Train new employees and issue performance reviews.
• Coach employee performance with oversight from the Operations Manager.
• Oversee employee meal and rest breaks.
• Inspect equipment and perform routine maintenance and cleaning as needed.
• Help complete daily tasks to ensure work is completed on time.
• Supervise in accordance with applicable local, state, and federal laws.
• Perform other tasks as necessary, maintain a clean, safe, and organized work environment, and follow company policies and procedures.
• Promote an inclusive and supportive approach, remove barriers, and empower team growth and opportunity.
• Lead by example in sustainability and conservation efforts and help teach unit staff about their application in the business.
• Support community engagement and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program, providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment-period eligibility conditions.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed