Barback (Full-Time)

Loews Hotels & Co•Philadelphia, PA

5d•Onsite

About The Position

The Barback supports bartenders and beverage servers by keeping bars, service areas, and storage spaces clean, organized, properly stocked, and ready for service. The role prepares bars for functions and events, supplies beverages and related items during service, assists with beverage service and food-tray transportation, and completes cleanup and closing duties. The Barback also helps with beverage inventories, monitors supplies and guest consumption, and maintains Loews service, safety, uniform, and grooming standards. The position requires a flexible schedule that includes weekends and holidays, and the ability to perform repetitive physical tasks throughout a shift.

Requirements

High school diploma or equivalent.
One or more years of experience as a Barback in a high-volume, upscale hotel or freestanding lounge environment.
Basic knowledge of wine, spirits, and food.
Ability to speak, read, and write English.
Polite, friendly, and helpful manner with guests, management, and fellow employees.
Exceptional guest service skills.
Effective leadership, management, organizational, and communication skills.
Ability to stand, stoop, and bend repetitively throughout an entire shift.
Ability to lift items weighing up to 50 pounds repetitively during a shift.
Ability to work a flexible schedule, including weekends and holidays.
Regular attendance and ability to attend required training sessions and meetings.

Responsibilities

Keep bars in proper working condition and provide the supplies needed before and during functions and events.
Support bartenders and beverage servers by stocking service areas and maintaining adequate supplies throughout the shift.
Clean and stock glassware, inspect and prepare service ware, and maintain the sanitary condition of lounge and service areas.
Assist with beverage service and transport food trays to and from the dining room.
Restock beverages after functions and stock portable bars with mixers, alcoholic beverages, and related supplies.
Prepare mixers and garnishes and set up bar service areas with necessary glassware and supplies before service and as needed during the shift.
Participate in monthly inventories, assist with beverage inventory and storeroom organization, and order replacement items as needed.
Assist servers by removing soiled glasses and plates for large parties and during busy periods.
Complete post-shift cleanup, side work, closing duties, and return equipment and stock to storage areas; secure inventory and supplies.
Greet guests professionally, identify their needs, suggestively upsell beverages, and assist in providing quality alcoholic and non-alcoholic beverage service.
Record guest orders accurately and monitor guest consumption to prevent overindulgence and promote safety.
Interact with captains to review the day's events and remain current with hotel information and changes.
Promote teamwork; communicate problems or unusual matters promptly to supervisors and other appropriate individuals.
Attend required hotel meetings and training sessions and comply with hotel uniform and grooming standards.
Perform other related duties as assigned or requested by supervisors or managers.