Barback (Part Time)

MPM Macon•Naples, FL

About The Position

The Barback supports bartenders and outlet operations to provide exceptional guest service consistent with Innovation Hotel and Mainsail Lodging & Development standards. The role focuses on keeping the outlet clean, organized, and well stocked, while maintaining friendly interactions with guests and supporting other staff as needed. The position includes preparing mixes and garnishes; maintaining bar areas and equipment; cleaning and restocking; assisting with food running, table service, and equipment handling; and providing accurate menu, pricing, and allergen information. The Barback also helps address guest concerns, monitors potentially intoxicated or disruptive guests, reports incidents and safety or equipment issues to management, and follows company, safety, sanitation, health department, and liquor-law requirements. This is a part-time role. The hotel operates seven days a week, 24 hours a day, and associates may need to move from their usual shift as business demands. A hospitable service atmosphere is expected at all times.

Requirements

High school diploma or higher.
Previous hospitality experience required.
At least one year of related experience.
Experience with POS systems.
Familiarity with beer and spirits.
Knowledge of proper lifting techniques.
Knowledge of guest relations, sanitation and safety, safe alcohol service, and full-service restaurant operations.
Ability to lift 30 pounds or more.
Ability to sit or stand for extended periods.
Ability to communicate clearly.
Corrected vision to the normal range.
Ability to work long hours as needed.
Ability to make sound judgments quickly and manage multiple tasks while progressing toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations.

Responsibilities

Provide timely support and service to bartenders.
Prepare mixes and garnishes.
Keep the bar top clean and clear of dirty glasses and trash, and keep the back bar clean and organized.
Clean glasses, utensils, and bar equipment; clean spills promptly; place trash in the proper receptacles; sweep and mop as needed; and empty trash as necessary.
Assist with loading and unloading miscellaneous equipment, boxes, and food and beverage products.
Complete stocking, fill out requisitions, and report shortages.
Provide guests with accurate information about menu items, prices, and allergens.
Assist with light food running when applicable, including carrying plates that may be warm or hot.
Set tables and remove used plateware and utensils.
Recognize and cultivate regular guests and repeat business.
Respond to guest concerns and complaints, correct errors or resolve complaints positively, and escalate to management when necessary.
Monitor potentially intoxicated or disruptive guests and promptly alert a manager.
Inform management of complaints, comments, or incidents.
Record and report equipment failures and safety hazards to management immediately.
Move furniture and equipment as directed by management, including tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment.
Comply with safety and health department procedures and state and federal liquor laws.
Maintain company safety and sanitation standards.
Complete additional tasks as assigned by management.

Benefits

Part-time associates receive the listed benefits except medical insurance and holiday pay.
Dental and vision insurance.
HSA and flexible spending account options.
Basic life and disability plan options.
401(k) retirement plan.
Paid time off.
Career training and development opportunities.
Tuition reimbursement.
Bereavement leave.
Employee Assistance Program (EAP).
Jury duty benefit, which may vary by state.
Employee discounts.
Employee referral bonus.
Free meal for full-service hotel employees.
Medical insurance and holiday pay are listed for full-time associates but excluded for part-time associates.