Bar Back

Mainsail Lodging & Development•Fort Myers, FL

13d

About The Position

The Beacon Social Drinkery Bar Back supports bartenders and outlet operations to ensure exceptional guest service in accordance with Luminary Hotel & Co. and Mainsail Lodging & Development service standards. The role focuses on maintaining a clean, organized, and well-stocked bar while assisting other staff. Friendly guest interactions are required, with the primary emphasis on supporting the bar team. The position also involves preparing mixes and garnishes, maintaining stock and supplies, helping guests with menu and allergen information, responding to guest concerns, and completing opening, running, and closing duties. The Bar Back must follow safety, sanitation, health department, and liquor-law requirements and report incidents, equipment failures, shortages, and safety hazards to management.

Requirements

High school diploma or higher.
Previous hospitality experience required.
At least one year of related experience.
Experience with POS systems.
Familiarity with beer and spirits.
Knowledge of proper lifting techniques.
Guest relations skills.
Knowledge of sanitation and safety.
Knowledge of safe alcohol service.
Knowledge of full-service restaurant operations.
Ability to lift 30 pounds or more.
Ability to sit or stand for extended periods.
Ability to communicate clearly.
Corrected vision to the normal range.
Ability to work long hours as needed.
Ability to make sound judgments quickly.
Ability to work on multiple tasks and make appropriate progress toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations.

Responsibilities

Provide timely service and support to bartenders.
Prepare mixes and garnishes.
Rotate liquor, beer, wine, and consumable items properly.
Keep the bar top and back bar clean and organized throughout the shift.
Clean glasses, utensils, and bar equipment; clean spills promptly and dispose of trash properly.
Sweep and mop as needed, and empty trash as necessary.
Assist with loading and unloading boxes, food and beverage products, and miscellaneous equipment.
Maintain opening and closing par levels for liquor, beer, wine, and consumables.
Complete stocking, fill out requisitions, and report shortages.
Provide guests with accurate information about menu items, pricing, and allergens.
Run food when needed, including carrying plates that may be warm or hot.
Cultivate relationships with regular guests and encourage repeat business.
Respond to guest concerns and complaints, correct errors or resolve issues with a positive attitude, and escalate to management when necessary.
Monitor potentially intoxicated or disruptive guests and promptly notify a manager.
Inform management of complaints, comments, and incidents.
Complete nightly, weekly, opening, running, and closing duties.
Record and immediately report equipment failures and safety hazards to management.
Move furniture and equipment as directed by management.
Comply with safety and health department procedures and state and federal liquor laws.
Maintain company safety and sanitation standards.
Complete additional tasks as assigned by management.