Bar Back

MPM Macon•Fort Myers, FL

12d

About The Position

The Beacon Social Drinkery Bar Back supports bartenders and outlet operations while helping ensure exceptional guest service in accordance with Luminary Hotel & Co. and Mainsail Lodging & Development service standards. The role focuses on keeping the outlet clean, organized, and well stocked, with friendly guest interactions as needed. The Bar Back prepares mixes and garnishes, maintains stock and product rotation, cleans bar areas and equipment, assists with food running and equipment handling, and completes opening, running, and closing duties. The position also involves answering guest questions, addressing concerns, monitoring for potentially intoxicated or disruptive guests, and promptly reporting complaints, incidents, equipment failures, or safety hazards to management. The role must follow safety, sanitation, health department, and liquor-law requirements.

Requirements

High school diploma or higher.
Previous hospitality experience required.
At least one year of related experience.
Experience with POS systems.
Familiarity with beer and spirits.
Knowledge of proper lifting techniques.
Guest relations skills.
Knowledge of sanitation and safety.
Knowledge of safe alcohol service.
Knowledge of full-service restaurant operations.
Ability to lift 30 pounds or more.
Ability to sit or stand for extended periods.
Ability to communicate clearly.
Corrected vision to normal range.
Ability to work long hours as needed.
Ability to make sound judgments quickly.
Ability to work on multiple tasks and make appropriate progress toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations.

Responsibilities

Provide timely service and supplies to bartenders.
Prepare mixes and garnishes.
Rotate liquor, beer, wine, and consumable items properly.
Keep the bar top and back bar clean and organized throughout the shift.
Clean glasses, utensils, and bar equipment; clean spills immediately; dispose of trash properly; and sweep, mop, and empty trash as needed.
Assist with loading and unloading miscellaneous equipment and food and beverage products.
Maintain opening and closing par levels for liquor, beer, wine, and consumables; complete stocking and requisitions; and report shortages.
Provide guests with accurate information about menu items, pricing, and allergens.
Assist with food running when applicable, including carrying plates that may be warm or hot.
Recognize and cultivate regular guests and repeat business.
Respond to guest concerns and complaints, correct errors or resolve complaints positively, and escalate issues to management when necessary.
Monitor potentially intoxicated or disruptive guests and promptly notify a manager.
Inform management of complaints, comments, or incidents.
Complete nightly, weekly, opening, running, and closing duties.
Report equipment failures and safety hazards to management immediately.
Move furniture and equipment as directed by management.
Comply with safety and health department procedures, state and federal liquor laws, and company safety and sanitation standards.
Complete additional tasks as assigned by management.