Bar Back/Bartender Assistant

Tavistock Restaurant Collection•Wayland, MA

19d

About The Position

The Bar Back delivers genuine hospitality and helps ensure guests have a memorable dining experience and feel welcome at the bar. The role keeps the bar stocked with fresh ingredients, plateware, glassware, and other materials needed to provide service. It also supports the restaurant’s overall teamwork and success by maintaining cleanliness, assisting guests, and completing opening, running, and closing duties.

Requirements

High school education.
Ability to speak, read, and write in English.
Meet the local legal minimum age requirement to serve alcoholic beverages.
Coordination skills to pour and carry several drinks and plates at the same time.
Competencies include adaptability and flexibility, attention to detail, communication, confidence, customer focus, initiative, problem solving, and teamwork.

Nice To Haves

Previous hospitality experience is preferred.

Responsibilities

Maintain proper grooming and uniform standards.
Deliver genuine hospitality and establish emotional connections with guests.
Contribute to the overall teamwork and success of the restaurant.
Communicate effectively with guests and team members.
Present offerings without pressuring guests to buy.
Determine guests’ needs and make appropriate recommendations to enhance their dining experience.
Restock liquor, beer, and wine throughout the shift.
Keep the bar area clean and organized.
Empty trash throughout the shift as necessary.
Stock the sanitizer bucket and change it at least every two hours or sooner when necessary.
Polish silverware and glassware.
Execute beverage tray service.
Answer guest questions about food and beverage offerings.
Follow alcohol-awareness procedures.
Handle guest complaints professionally and alert a manager immediately.
Process payments and handle cash professionally and accurately.
Communicate with managers and hosts about table availability and important table updates.
Follow up with guests about their meal and dining experience to support guest satisfaction.
Maintain a high level of cleanliness and sanitation.
Demonstrate a professional and gracious demeanor at all times.
Perform opening, running, and closing duties accurately.
Perform other job functions requested by management.