Banquet Setup

Mainsail Lodging & Development•Fayetteville, GA

13d

About The Position

The Banquet Set Up team member assists banquet personnel with operational materials and daily needs to deliver exceptional guest service consistent with Autograph Collection standards under the franchise of Mainsail Lodging & Development. The role includes setting up banquet tables and chairs, maintaining clean and orderly work areas, responding to guest requests, and reporting room or equipment issues and suspicious or unusual activity. Team members are expected to communicate professionally, maintain confidentiality, follow hotel policies and procedures, and take initiative while working with limited supervision.

Requirements

High school diploma or higher.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to stand for extended periods.
Ability to squat and bend.
Ability to communicate clearly.
Corrected vision to the normal range.
Ability to work long hours as needed.
Ability to lift, push, or pull 50 pounds.
Ability to make sound judgments quickly.
Ability to manage multiple tasks and make appropriate progress toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities within the office, hotel, and community.
Ability to maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations.
Ability to anticipate, prevent, identify, and solve workplace challenges.

Nice To Haves

Previous hospitality experience.

Responsibilities

Greet guests warmly and in a friendly manner in all public spaces.
Assist with hotel banquet functions, including setting up tables and chairs.
Follow scheduled shifts and comply with break and lunch requirements.
Report light outages, broken equipment, and room disparities to a manager, paying close attention to hallway areas.
Assist guests with special requests.
Communicate inventory needs, including chairs, tables, and banquet linens, to a manager.
Communicate professionally when using technology.
Maintain a positive, friendly attitude and show respect to guests, team members, and management.
Interact with guests and share hotel knowledge, personalizing service by using guest names.
Maintain guest confidentiality and follow hotel procedures.
Report suspicious activity, unusual items in rooms, and irregular guest behavior in public areas or rooms.
Take initiative and handle assignments with limited supervision.
Follow hotel policies and procedures outlined in the team member handbook.
Keep work areas, including closets, carts, and the housekeeping office, clean and orderly.
Perform other duties as requested by management to serve guests.