Banquet Setup

MPM Macon • Fayetteville, GA

1d

About The Position

The Banquet Set Up team member assists banquet personnel with everyday operational materials and tasks to help deliver exceptional guest service consistent with Autograph Collection standards under the Mainsail Lodging & Development franchise. The role includes setting up tables and chairs for banquet functions, assisting guests with special requests, keeping work areas clean and orderly, and reporting equipment issues, inventory needs, and unusual activity. Team members are expected to communicate professionally, maintain guest confidentiality, follow hotel policies and scheduled shifts, and provide friendly, personalized service.

Requirements

• High school diploma or higher.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to use technology such as tablets and iPads.
• Ability to stand for extended periods, squat, and bend.
• Corrected vision to normal range.
• Ability to work long hours as needed.
• Ability to lift, push, or pull 50 pounds.
• Ability to make sound judgments quickly and progress appropriately on multiple tasks and deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities and maintain confidentiality.
• Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace challenges.

Nice To Haves

• Previous hospitality experience.

Responsibilities

• Greet guests warmly and professionally in public spaces.
• Assist with banquet functions, including setting up tables and chairs.
• Follow scheduled shifts and required break and lunch periods.
• Report light outages, broken equipment, and room disparities to a manager, with attention to hallway areas.
• Assist guests with special requests.
• Communicate inventory needs, including needs for chairs, tables, and banquet linens.
• Communicate professionally when using technology.
• Maintain a positive, friendly attitude toward guests, team members, and management.
• Interact with guests and share hotel knowledge, personalizing service by using guest names.
• Maintain guest confidentiality and follow hotel procedures.
• Report suspicious activity or unusual items in rooms.
• Report irregular guest behavior in public areas or rooms.
• Take initiative and complete assignments with limited supervision.
• Follow hotel policies and procedures outlined in the team member handbook.
• Keep work areas, including closets, carts, and the housekeeping office, clean and orderly.
• Perform other duties requested by management to serve guests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED