Banquet Server

Lodge at Schroon Lake•Schroon Lake, NY

11d

About The Position

The Banquet Server safely and efficiently provides excellent customer service to banquet guests. The role supports a positive guest experience through event setup, food and beverage service, attentive and personalized assistance, and post-event cleanup. The position pays $16.00 per hour, plus gratuity. Serving and/or setup experience is preferred, and employees must be of legal age to serve alcohol under state law.

Requirements

Provide high-level customer service.
Communicate effectively with guests and team members.
Follow instructions and learn quickly.
Pay attention to detail.
Maintain composure when working under pressure.
Be of legal age to serve alcohol under state law.

Nice To Haves

Serving and/or setup experience.

Responsibilities

Set up banquet rooms and event spaces by arranging tables, chairs, linens, place settings, and decorations according to event specifications.
Ensure equipment, utensils, and silverware are clean, polished, and properly arranged; set up audiovisual equipment and lighting and confirm they are operational.
Greet guests, escort them to assigned tables, and assist with seating as needed.
Take food and beverage orders and use suggestive selling techniques to promote additional items or upgrades.
Serve food and beverages promptly and accurately according to service standards and presentation guidelines.
Anticipate guest needs and preferences and provide personalized service.
Respond courteously to guest inquiries, requests, and concerns, and resolve issues or complaints professionally and empathetically.
Clear tables, remove used dishes and utensils, and replenish supplies during events.
Assist with event breakdown, including removing linens, folding chairs, and dismantling decorations.
Complete post-event cleaning and sanitation procedures in banquet areas.