Banquet Server

DoubleTree by Hilton South Bend • South Bend, IN

12d • Onsite

About The Position

The On-Call Banquet Server provides food and beverage service during hotel banquets, meetings, weddings, conferences, and other events. Shifts are offered as needed based on event schedules, banquet activity, and operational demands; hours vary from week to week, and no minimum number of hours or shifts is guaranteed. Associates communicate their availability, respond promptly to scheduling requests, and are expected to work accepted and confirmed shifts. The ideal candidate is flexible, dependable, professional, and committed to Hilton hospitality standards.

The role includes preparing banquet rooms, attending pre-event briefings, serving guests, maintaining service areas, and cleaning and resetting spaces after events. The server may also assist with side work, furniture and equipment handling, sanitation, responsible alcohol service, and other Food & Beverage duties when assigned and appropriately trained. Availability for evenings, weekends, holidays, and special events is strongly preferred.

Requirements

• Basic knowledge of food and beverage preparation, banquet service, table settings, and guest service etiquette.
• Ability to provide professional and courteous service in a fast-paced hospitality environment.
• Ability to communicate effectively with guests, coworkers, and supervisors.
• Ability to understand and follow verbal and written instructions, including banquet event orders (BEOs).
• Ability to learn and communicate menu selections, ingredients, and basic dietary or allergen information.
• Ability to safely operate standard banquet equipment, including coffee makers, beverage dispensers, and rolling service carts.
• Ability to handle multiple tasks while maintaining attention to detail.
• Ability to work effectively as part of a team.
• Ability to maintain a professional appearance and comply with hotel uniform and grooming standards.
• Ability to follow safety procedures and properly use cleaning products and equipment.
• Dependable attendance for accepted and confirmed shifts.
• Ability to stand and walk for extended periods during assigned shifts.
• Ability to lift and carry up to 30 pounds as required for banquet service.
• Ability to push, pull, and maneuver banquet carts and service equipment.
• Ability to bend, reach, and perform repetitive movements associated with banquet setup, service, and breakdown.
• Ability to safely navigate crowded banquet rooms while carrying food, beverages, and service items.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Availability to work evenings, weekends, holidays, and special events is strongly preferred.

Responsibilities

• Set up banquet rooms to event specifications, including linens, tables, chairs, serviceware, glassware, and other equipment.
• Report for assigned shifts and attend pre-event meetings to review event details, service expectations, menus, and special requests.
• Greet guests and respond to inquiries and requests in a professional, friendly, and courteous manner.
• Serve food and beverages according to hotel service standards and direction from the Banquet Captain or designated supervisor.
• Clear used dishes, glassware, and service items throughout events.
• Replenish beverages, monitor guest needs, and support guest satisfaction.
• Assist with buffet service, plated meals, receptions, coffee breaks, and other banquet functions.
• Break down and reset banquet spaces after events, leaving rooms clean, organized, and ready for upcoming functions.
• Follow Hilton brand standards, food safety procedures, and applicable health regulations.
• Complete assigned side work, including stocking supplies, condiments, beverages, linens, and service equipment.
• Perform general cleaning and sanitation using approved hotel cleaning products.
• Assist with moving, arranging, and storing banquet furniture and equipment.
• Maintain clean and organized banquet service areas, storage rooms, and workstations.
• Follow federal, state, and local rules for alcoholic beverage service, including age verification and responsible service.
• Assist other Food & Beverage departments when assigned and appropriately trained.
• Perform additional duties as assigned by management.
• Communicate availability and respond promptly to scheduling requests; report on time for accepted and confirmed shifts.
• Comply with applicable hotel policies, procedures, safety requirements, and professional conduct expectations.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed