Banquet Server

O'Reilly Hospitality Management LLC • Fort Worth, TX

21d • Onsite

About The Position

The Banquet Server sets up and maintains banquet and event spaces, service stations, and food and beverage service according to event specifications and hotel procedures. The role provides attentive, professional service and a welcoming experience for guests, monitors event areas and responds to requests, and helps ensure event operations run smoothly from setup through breakdown. The Banquet Server maintains clean and sanitary work areas, follows food safety and responsible beverage service requirements, communicates with banquet leadership and other hotel teams, and supports preparation for future events. The position works primarily in hotel banquet rooms, meeting spaces, restaurants, and other event areas, in a fast-paced setting with frequent guest interaction and changing priorities. Schedules vary with event needs and may include mornings, evenings, weekends, holidays, and extended or varying hours. The role may involve physically demanding setup, service, and breakdown duties.

Requirements

• Strong guest service, communication, and interpersonal skills.
• Friendly, professional, and positive demeanor, with a genuine interest in hospitality.
• Ability to provide attentive and professional food and beverage service in a fast-paced environment.
• Strong attention to detail and ability to follow event specifications and service standards.
• Ability to work effectively as part of a team and communicate with guests, team members, and leadership.
• Ability to prioritize multiple tasks and respond effectively to changing event needs.
• Ability to remain calm, professional, and courteous under pressure.
• Ability to follow food safety, sanitation, safety, and company procedures.
• Reliability, flexibility, and willingness to assist wherever needed to support successful events.
• Commitment to world-class guest service and creating memorable guest experiences.
• Must maintain regular and reliable attendance and arrive on time for scheduled shifts.
• Must maintain company and hotel uniform, grooming, and appearance standards.
• Must be able to work effectively in a fast-paced environment and adapt to changing event needs.
• Must successfully complete required company, hotel, brand, food safety, and service training.

Nice To Haves

• High school diploma or GED preferred.
• Previous banquet, restaurant, catering, hotel, or customer service experience preferred but not required.
• Previous food and beverage service experience preferred.

Responsibilities

• Set up banquet and event spaces according to event specifications, including tables, chairs, linens, china, silverware, glassware, centerpieces, signage, and other items.
• Prepare and maintain waiting, beverage, and service stations, keeping them stocked and presentation-ready.
• Prepare and replenish food and beverage items according to event specifications, food safety standards, and hotel procedures.
• Provide professional, attentive, and timely food and beverage service while maintaining a welcoming presence with guests.
• Greet and interact with guests professionally, anticipate their needs, and respond to requests and service concerns.
• Monitor assigned event areas and address guest requests, service needs, and operational concerns promptly.
• Clear tables and remove used dishes, glassware, linens, and other service items during and after events.
• Break down events and clean, organize, store, and secure banquet equipment, supplies, food, and other materials.
• Maintain clean, sanitary, and orderly work and service areas throughout setup, service, and breakdown.
• Follow food handling, sanitation, safety, and responsible beverage service requirements.
• Prepare for future events by folding napkins, stocking condiments and supplies, organizing equipment, and completing other preparation duties.
• Communicate with banquet leadership, food and beverage teams, and other hotel departments to support event execution.
• Assist other team members, provide break coverage, and support event operations as needed.
• Stay aware of event timelines, guest needs, service standards, and assigned responsibilities.
• Promptly report guest concerns, accidents, injuries, equipment issues, and other operational concerns to the appropriate leader.
• Arrive on time and prepared for scheduled shifts and follow company uniform, grooming, and appearance standards.
• Uphold OHM and hotel brand standards, policies, procedures, and service expectations.
• Deliver world-class guest service and contribute to a positive experience for guests and team members.
• Support O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety initiatives.
• Complete other duties and responsibilities as assigned or requested.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time Team Members are eligible.
• Health, dental, vision, and life insurance.
• Paid time off, including paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay starting on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED