Banquet Server- On Call Hire

Grand Bohemian Lodge Greenville • Greenville, SC

13d • Onsite

About The Position

The Banquet Server sets up and serves food and beverages to guests at banquet functions in accordance with hotel standards. This is an on-call position, not part-time or full-time. Employees must work at least one shift within each 45-day window; failing to do so results in termination. Open availability is required, including shifts as early as 6 a.m. for morning events and availability on weekends and holidays.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Open availability, including availability as early as 6 a.m. for morning events.
• Weekend and holiday availability.
• Ability to work flexible and sometimes long hours.
• Ability to exert up to 50 pounds of force occasionally and/or 30 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Effective listening, understanding, and clarification of concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Attentive, friendly, courteous, and service-oriented approach with guests and employees.
• Effectiveness in anticipating, preventing, identifying, and solving problems.
• Initiative in anticipating guest or operational needs.
• Must work a minimum of one shift within each 45-day window; failure to meet this requirement results in termination.

Responsibilities

• Perform preparatory tasks and side work to ensure guests are served promptly and efficiently.
• Read and understand Banquet Event Orders (BEOs) and become familiar with the assigned function's menu.
• Serve guests in a friendly, courteous, and professional manner according to hotel standards.
• Respond to guest problems, complaints, and accidents, and communicate with management when necessary.
• Set tables according to hotel standards.
• Keep the banquet storeroom neat, orderly, and stocked with supplies needed for food service functions.
• Clean banquet spaces after functions and ensure equipment and supplies are properly stored and restocked.
• Prepare rooms according to the BEO and the meal function.
• Follow money-handling procedures when serving guests.
• Know the menu items for each function and provide accurate descriptions.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED