Banquet Server- On Call Hire

Highgate Hotels • Greenville, SC

11d • Onsite

About The Position

The Banquet Server sets up and serves food and beverages to guests at banquet functions according to hotel standards. The role requires open availability, including shifts as early as 6 a.m. for morning events, as well as weekend and holiday availability. This is an on-call position, not part-time or full-time. On-call employees must work at least one shift within each 45-day window; failure to meet this minimum results in termination.

Requirements

• High school diploma or equivalent; experience in a hotel or related field is preferred.
• Open availability, including shifts as early as 6 a.m., and availability on weekends and holidays.
• Work at least one shift within each 45-day window.
• Ability to work flexible and sometimes long hours.
• Ability to exert up to 50 pounds of force occasionally and/or 30 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Effective listening skills and ability to understand and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and solving them as needed.
• Ability to show initiative by anticipating guest or operational needs.
• Approach interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Perform preparatory tasks and side work to ensure guests are served promptly and efficiently.
• Read Banquet Event Orders (BEOs) and become familiar with the menu for assigned functions.
• Serve guests in a friendly, courteous, and professional manner according to hotel standards.
• Respond to guest problems, complaints, and accidents, and communicate them to management when necessary.
• Set tables according to hotel standards.
• Keep the banquet storeroom neat and orderly and stocked with necessary food-service supplies.
• Clean banquet spaces after functions and properly store and restock equipment and supplies.
• Prepare rooms according to BEOs and the requirements of each meal function.
• Follow money-handling procedures when serving guests.
• Know the menu items for each function and provide accurate descriptions.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED