On-Call Banquet Server

Crescent Careers•Redwood City, CA

13d

About The Position

Set up banquet rooms and serve food and beverages in a friendly, courteous, and professional manner according to Crescent’s quality standards. This on-call role includes preparing rooms for events, attending pre-event roll call meetings, serving guests, maintaining beverage service, clearing dishes, and resetting the room after functions. Associates are expected to follow applicable requirements for serving alcoholic beverages, maintain professional guest relations and work habits, and comply with hotel safety and security policies. Other job-related duties may be assigned by the supervisor. For applicants working in California, the anticipated compensation range is $17.75 per hour; the offered amount may depend on experience, education, work location, and other factors.

Requirements

Ability to communicate in English.
Self-starting personality and even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to help coworkers and work as part of a team.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and service ware.
Ability to understand and apply written product-labeling instructions for safe use of products and processes.
Ability to remember, recite, and promote menu items.
Ability to transport up to 30 pounds through a crowded room continuously throughout the shift.
Ability to operate beverage equipment such as a coffee maker.
Ability to adapt to changes, learn or improve skills, solve routine problems, and ask for help when unsure.

Responsibilities

Set up banquet rooms with linen, service ware, and glassware as instructed by the supervisor.
Attend roll call meetings before events to learn event details and guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and beverages in the order and manner directed by the supervisor.
Promptly remove dishes as guests complete courses and at the end of meals or functions.
Follow State, Federal, and Corporate requirements for serving alcoholic beverages.
Replenish beverages as necessary and check guest satisfaction.
Reset banquet rooms after events according to the supervisor’s specifications.
Follow attendance rules and be available to work on a regular basis.
Maintain professional guest relations, work habits, appearance, punctuality, and attendance.
Follow hotel security policies and procedures, including key controls, safe lifting, chemical use, and reporting safety hazards or concerns.
Perform other job-related duties as assigned.