Banquet Server - On Call

Sonesta International Hotels Corporation•Bee Cave, TX

11d

About The Position

At Sonesta International Hotels, the Banquet Server delivers exceptional service at weddings, meetings, receptions, celebrations, and other special events. The role involves setting up, operating, and breaking down events according to event requirements, banquet event orders, and hotel standards, while creating a welcoming and upbeat experience for guests. The position suits someone who enjoys hospitality, guest interaction, and working in a fast-paced event environment. The server reviews event details, including setup, menus, beverages, guest counts, timing, and special requests; maintains knowledge of banquet menu and beverage offerings; and supports beverage service, including tracking consumption, processing payments, and managing hosted or cash bars. The role also involves maintaining clean, organized, sanitary service areas; assisting with bar equipment and supplies; following food safety and responsible alcohol service standards; addressing guest concerns; collaborating with Banquet, Event, Culinary, and Food & Beverage teams; and supporting upselling opportunities. Other duties may be assigned. Sonesta describes itself as the eighth-largest hotel company in the United States, with more than 1,000 properties in eight countries. The company offers medical, dental, and vision insurance; an HSA with company match; a 401(k) with company match; paid vacation and sick time; paid parental leave; company-paid life and disability insurance; educational assistance; hotel discounts; and additional employee discounts and perks.

Requirements

Strong knowledge of service practices.
Excellent communication, interpersonal, and customer service skills.
Ability to multitask and work in a fast-paced hospitality environment.
Experience using POS systems and accurately handling cash transactions.
Strong attention to detail and cleanliness and presentation standards.
Flexible availability, including evenings, weekends, holidays, and event support as needed.
TABC Certification required.
Food Handler Certification required.
Passion for hospitality, teamwork, guest experience, and creating memorable food and beverage experiences.

Nice To Haves

Previous banquet service, restaurant, hotel, lounge, or hospitality experience preferred.

Responsibilities

Set up, operate, and break down banquet events according to event requirements, banquet event orders, and hotel standards.
Engage with guests, make recommendations, and provide exceptional service in a welcoming atmosphere.
Review banquet event orders and function details, including setup, menus, beverage selections, guest counts, timing, and special requests.
Maintain knowledge of banquet menu and beverage offerings.
Work efficiently during high-volume weddings, meetings, receptions, celebrations, and special events.
Track beverage consumption, process payments, manage hosted or cash bars, and complete event documentation.
Maintain cleanliness, organization, presentation, and sanitation standards in banquet bar and service areas.
Assist with glassware, garnishes, ice, inventory, stock replenishment, portable bar setup, and opening and closing duties.
Follow food safety guidelines, responsible alcohol service standards, and hotel procedures.
Monitor guest satisfaction and address guest concerns professionally and promptly.
Partner with Banquet, Event, Culinary, and Food & Beverage teams to support event execution.
Support upselling opportunities and beverage programs that improve the guest experience and event revenue.
Perform other duties as assigned.