Banquet Server

Ocean House Collection•Westerly, RI

15d•Onsite

About The Position

The Banquet Server provides table service to all patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that guests have a pleasant dining experience.

Requirements

Fluency in English both verbally and in writing
Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations
Uphold the Company standards, policies, and procedures
Prioritize and organize tasks and work area
Ability to remain calm and resolve problems using good judgement as interpreted by the management
Follow directions
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest/staff information and pertinent company data
High school diploma required
4 months food server experience required, preferably in a fine dining food & beverage environment.

Nice To Haves

Prior hotel or equivalent service experience preferred.

Responsibilities

Pro-actively greet guests warmly and provide pleasant and comfortable dining experience at the pace dictated by the guests.
Maintain a current knowledge of menu items, basic ingredients, and preparation methods in order to be able to pro-actively describe selection options as well as answer guest questions.
Be prepared to offer recommendations as well as basic knowledge of wine pairings.
Communicate effectively with culinary staff, cocktail/host, and restaurant manager to ensure guest experience is as enjoyable and effortless as possible.
Engage guests with a pleasant greeting, explain specials and take drink and food orders in accordance with the Company’s dining service standards.
Timely and accurately input guest order into system to ensure kitchen can prepare orders in a manner that ensures proper pace of service is maintained.
When drink and food orders are ready to be served, deliver to the table in a comfortable and pleasant manner.
Evaluate the dining status of guests in order to ensure the proper timing of clearing used china, glass and silver and service of following course.
Assist Server Assistant in clearing used items as necessary to ensure proper pace of service is maintained.
Present final check in a pleasant and friendly manner with instructions about how the check will be handled.
Provide a warm farewell and invite guests to return again soon.
Complete required reports and paperwork to include closing out of registers after each shift as directed by supervisor.
Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional presentation.
Follow sustainability guidelines and practices related to the Company’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.