Banquet Server

HEI Hotels & Resorts•Atlanta, GA

18d•Onsite

About The Position

Assist the Banquet Manager in serving guests during banquet functions to ensure a positive guest experience. Set up and reset banquet rooms, attend pre-event roll call meetings, greet guests, serve food and beverages, replenish drinks, and check guest satisfaction. Follow applicable requirements for serving alcoholic beverages and perform other job-related duties as assigned. Hotel experience is preferred. The role requires food and beverage service knowledge, guest relations and etiquette, knowledge of table settings and serviceware, and the ability to communicate effectively with guests and colleagues. The position also involves standing for long periods and repeatedly transporting up to 30 pounds through crowded rooms during a shift.

Requirements

Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and serviceware.
Ability to comprehend and apply written product-labeling instructions for safe application of products and processes within the hotel.
Ability to remember, recite, and promote menu items.
Ability to transport up to 30 pounds through a crowded room continuously throughout the shift.
Ability to operate beverage equipment, such as a coffee maker, with or without reasonable accommodation.
Ability to stand for long periods, with or without reasonable accommodation.
Effective verbal and written communication skills, including adapting communication style to different audiences.
Willingness to assist coworkers and work as a team player, with or without reasonable accommodation.

Nice To Haves

Hotel experience preferred.

Responsibilities

Set up banquet rooms as instructed, including linen, serviceware, and glassware.
Attend roll call meetings before events to learn function particulars and guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and beverages in the order and manner directed by the Supervisor, maintaining consistency throughout the banquet.
Promptly remove dishes as guests complete each course or meal, and clear dishes at the end of the meal or function.
Follow State, Federal, and Corporate requirements pertaining to serving alcoholic beverages.
Replenish beverages as necessary and check with guests for overall satisfaction.
Reset banquet rooms according to the Supervisor’s specifications after each banquet.
Comply with attendance rules and be available to work on a regular basis.
Perform other job-related duties as assigned.
Help coworkers with their job duties and contribute as a team player.