Banquet Server

Highgate Hotels • Key West, FL

10d • Onsite

About The Position

The Banquet Server is responsible for setting up and serving food and beverages to guests at banquet functions in accordance with hotel standards. The role includes preparing banquet rooms and tables according to Banquet Event Orders (BEOs), completing side work, serving guests professionally, responding to guest concerns, maintaining banquet supplies and storage areas, and cleaning and restoring banquet spaces after events. The server must understand function menus and provide accurate descriptions, follow money-handling procedures, and help ensure overall guest satisfaction.

Requirements

• High school diploma or equivalent; experience in a hotel or related field is preferred.
• Ability to work flexible and sometimes long hours.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to move objects.
• Ability to stand for the entire shift.
• Effective listening skills and ability to understand and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Attentive, friendly, courteous, and service-oriented approach when interacting with guests and employees.
• Ability to anticipate, prevent, identify, and resolve problems.
• Ability to show initiative by anticipating guest or operational needs.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Perform preparatory tasks and side work to ensure guests are served promptly and efficiently.
• Read and understand the Banquet Event Order (BEO) and become familiar with the assigned function's menu.
• Serve guests in a friendly, courteous, and professional manner according to hotel standards.
• Respond to guest problems, complaints, and accidents, and communicate with management when necessary.
• Set tables according to hotel standards.
• Keep the banquet storeroom neat, orderly, and stocked with supplies needed for food service functions.
• Clean banquet spaces after functions and properly store and restock equipment and supplies.
• Prepare rooms according to the BEO and the requirements of different meal functions.
• Follow money-handling procedures when serving guests.
• Know function menu items and provide accurate descriptions.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED