Banquet Server - Mayo Civic Center

ASM Global•Rochester, MN

28d•$20 - $21•Onsite

About The Position

The Banquet Server is a hands-on Food & Beverage role providing professional catering service to guests to support customer satisfaction and retention. The position supports event setup and service, follows instructions from the Food & Beverage Manager and/or Banquet Captain, and completes assigned duties before, during, and after each event. The role is on site at the Mayo Civic Center.

Requirements

At least six months of work experience in a service-oriented environment.
Knowledge of catering services and terminology.
Strong guest service skills.
Ability to get along well with others.
Ability to receive and carry out instructions in a timely manner.
Ability to perform essential duties with energy and enthusiasm.

Responsibilities

Report to work in the proper uniform at the scheduled time.
Follow event instructions provided by the Food & Beverage Manager and/or Banquet Captain.
Help collect banquet equipment needed for events, including flatware, china, glassware, and serving pieces.
Help prepare garnishes, beverages, condiments, and breads.
Help clean and fill salt and pepper containers, sugar dishes, creamers, and similar items.
Help prepare and set up event rooms when necessary.
Prepare tables with place settings as instructed by the Food & Beverage Manager and/or Banquet Captain.
Attend pre-function meetings to receive event details.
Provide friendly and courteous customer service.
Remain at the assigned station and perform duties according to each event.
Report customer concerns and complaints to the Banquet Captain.
Break down tables and banquet equipment after each event.
Clean serving pieces and return them to the proper storage area.
Follow company grooming standards and policies.
Follow service standards, procedures, and guidelines.
Perform other duties as assigned and deemed necessary.