Banquet Server

AccorHotel•Bentonville, AR

14d

About The Position

The Banquet Server provides customer-focused service for events at 21c Museum Hotels and promotes the hotel’s offerings. This role works with other banquet and catering teammates to set up, execute, and tear down events, following event orders and direction from the Event Captain. Servers take guest orders, serve food and beverages, clear tables, and follow the service steps appropriate to each event. They may work on a team for large events or independently for smaller meetings, while providing welcoming service to all hotel and restaurant guests. The position requires flexibility, reliability, a professional appearance, and the ability to work with guests and colleagues from diverse backgrounds.

Requirements

Responsible, dependable, and punctual.
Basic math skills.
Strong communication skills; ability to speak, read, and understand English.
Clean and professional appearance.
Enthusiasm for 21c.
Beverage knowledge, including spirits, beer, wine, and especially bourbon.
Must pass a background check.
Able to carry a full cocktail tray comfortably.
Able to stand and walk for long periods.
Able to lift at least 50 pounds.

Responsibilities

Execute events hands-on while working with other banquet and catering teammates.
Coordinate with Event Captains and the Event Manager during functions to ensure excellent service.
Set up and tear down events according to the BEO, requisition sheet, and Event Captain’s direction.
Provide excellent customer service to all hotel and restaurant guests.
Take guest orders, serve food and drinks, and clear tables as needed.
Follow the steps of service for each type of event.
Demonstrate knowledge of banquet and catering procedures, terminology, and techniques.
Know the ingredients of food and beverage items served or available at functions.
Know the hours, features, and services offered by 21c Museum Hotels.
Work as part of a team at large events and independently at smaller meetings.
Report to work on time and ready for the scheduled shift.