Banquet Server

DRIFTWOOD HOSPITALITY MANAGEMENT•Novi, MI

27d•Onsite

About The Position

The Banquet Server assists with setting up and breaking down event spaces and serves food and beverages in a friendly, courteous, and professional manner in accordance with the hotel’s quality standards. The position is on call. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary. The server prepares banquet rooms according to event orders and instructions, attends pre-event meetings, serves guests, clears dishes, replenishes beverages, and resets rooms for subsequent functions. The role also includes side work, restocking supplies, general cleaning, following safety and security procedures, and assisting other banquet personnel as needed.

Requirements

Hold a current Food Handler Card.
Know state, federal, and corporate liquor regulations concerning service to minors and intoxicated guests.
Have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Know appropriate table settings and service ware.
Have basic English-language ability sufficient to understand customer inquiries and communicate simple instructions.
Be able to understand and apply written product-labeling instructions for safe use of products and processes.
Be able to remember, recite, and promote menu items.
Be able to operate beverage equipment such as a coffee maker.
Be able to transport up to 30 pounds through a crowded room continuously during a shift.
Be able to lift up to 30 pounds.
Be able to stand and walk constantly and perform frequent twisting, bending, stooping, reaching, talking, hearing, seeing, and smiling.

Responsibilities

Gather supplies and set up banquet rooms according to Banquet Event Orders and Banquet Captain instructions, including linens, service ware, and glassware.
Attend pre-event stand-up meetings to learn event details and guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and beverages in the order and manner directed by the Banquet Captain.
Clear dishes as guests finish each course and at the end of meals or functions.
Replenish beverages and check guests’ overall satisfaction.
Clear and, when necessary, reset banquet rooms according to supervisor specifications.
Prepare supplies for future functions as directed.
Complete assigned side work, including replenishing condiments and restocking banquet shelves.
Perform general cleaning with standard hotel cleaning products in accordance with health standards.
Follow company policies and safety and security procedures, including fire prevention and emergency procedures; use protective equipment and report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to a supervisor.
Maintain a neat, clean, and well-groomed appearance.
Perform related duties as requested by a supervisor or manager.
Assist other banquet personnel when needed.