Banquet Server

Omni Hotels & Resorts•Bedford, PA

25d•Onsite

About The Position

The Banquet Server delivers excellent guest service by building relationships, providing personalized service, anticipating guest needs, and serving food and beverages. The role requires comprehensive knowledge of food and beverage menus and banquet service standards. The server prepares and sets up event spaces, serves guests, assists with food and beverage assembly, and cleans and breaks down banquet areas and equipment. The position also supports sanitation, safety, inventory control, event timing, and positive guest experiences while working with hotel associates and management.

Requirements

Hands-on food and beverage knowledge and a comprehensive working knowledge of the hospitality business.
Strong customer-service skills, a friendly and approachable demeanor, problem-solving ability, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment, manage multiple priorities, and handle stressful and busy hotel operations while maintaining a positive, professional demeanor.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain personal hygiene.
Clear, concise written and verbal communication skills; ability to communicate pleasantly in English with guests, management, and coworkers.
Computer literacy, including payroll systems, Micros, and POS systems.
Serve Safe certification and an unexpired TIPs certification.
Ability to bend, reach, lift up to 50 pounds, and push, pull, or carry up to 100 pounds.
Ability and willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.

Nice To Haves

Relevant serving experience in a large convention hotel is strongly preferred.

Responsibilities

Maintain and refine service standards and comply with hotel standards and local laws.
Follow health, safety, and sanitation standards and prepare for health department and Ecosure inspections.
Perform banquet server duties, including polishing china, glass, silver, and holloware; brewing coffee; preparing condiments; serving food and beverages; setting up and breaking down buffets and food stations; storing front-of-house food requisitions; and clearing tables.
Set up and break down assigned banquet events.
Complete assigned banquet sidework, including cleaning food and beverage equipment, tables, walls, and carpets in the work area.
Follow proper service steps for banquet events and ensure high-quality meeting-room setups, service, food quality, and presentation.
Assist culinary staff with food and beverage assembly and plating as needed.
Collect clean linen from the storeroom and deliver dirty linen to the designated area after events.
Follow proper trash procedures.
Support banquet sanitation and service timing from the kitchen to banquet areas, ensuring prompt delivery and quality control.
Maintain complete knowledge of food and beverage menu items.
Report housekeeping or maintenance needs for banquet areas and equipment to management.
Maintain furniture, fixtures, and equipment to a high standard and handle hotel assets carefully to minimize breakage.
Keep banquet spaces, both front of house and back of house, clean and organized.
Carry out instructions in Banquet Event Orders.
Help control food and beverage quantities and avoid over- or under-preparing.
Provide positive guest service, respond appropriately to complaints, and take steps to turn dissatisfied guests into returning guests.
Respond accurately and promptly to guest requests to create memorable experiences.
Maintain knowledge of hotel offerings and local attractions, including nearby entertainment and theaters.
Attend daily stand-up meetings to gather information before events.
Build trust, respect, and cooperation among coworkers and treat them fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
Respond swiftly and effectively to emergencies and safety situations, helping maintain a safe environment for guests and coworkers.
Attend required department training and meetings.
Perform other duties required by management.