Banquet Server

LAKE NONA GOLF AND COUNTRY CLUB•Orlando, FL

About The Position

Lake Nona Golf & Country Club is seeking a full-time Banquet Server to support banquet operations on an on-call basis. The role provides service to members and guests in a manner that meets the Club’s standards for appearance, hospitality, professionalism, and attention to detail. The server is responsible for setting up and maintaining dining rooms, meeting rooms, bars, side stations, and common areas, and for delivering a seamless dining experience in coordination with other Club departments.

Requirements

Ability to follow written and verbal instructions.
Ability to read, write, and communicate effectively in English.
Physical ability to perform assigned work.
Ability to lift up to 50 pounds.
Ability to work in hot conditions for long periods.

Responsibilities

Maintain high standards of work ethic, performance, appearance, attitude, and demeanor when interacting with members and staff.
Coordinate with other Club departments to provide a seamless experience for members and guests.
Set tables according to standards, including proper placement and polished glassware and silverware.
Inspect dining areas for cleanliness, including tables, linens, floors, and chairs, and correct issues promptly.
Attend pre-meal meetings and obtain relevant service information.
Maintain service stations, restock supplies, and keep condiments filled and clean.
Maintain knowledge of menu items and specials.
Take cocktail, wine, food, and dessert orders using established procedures.
Use pivot points consistently and correctly.
Organize service timing and multitask across several tables.
Submit orders promptly to the expeditor and clarify special instructions.
Communicate with the kitchen about the pace of each table’s meal.
Check food quality and presentation before serving, and inform members of delays when necessary.
Serve meals according to established procedures and ensure food is properly prepared and presented.
Keep tables clean during the dining experience by removing unnecessary silverware, glassware, garbage, and extra plates.
Answer the phone and take reservations as needed.
Greet and seat members and guests as needed.
Inform a supervisor of member comments and complaints.
Maintain knowledge of the computer system used to ring in checks.
Complete opening and closing side work thoroughly and accurately.
Read banquet event orders (BEOs) daily and be prepared to answer member questions about room locations, start times, and related details.
Check out with a supervisor at the end of each shift.
Receive and address food and beverage complaints to the best of one's ability.
Attend scheduled staff meetings.
Maintain the appearance, cleanliness, and safety of dining areas, equipment, and fixtures; report deficiencies and maintenance concerns to management.
Notify management when supplies are needed.
Perform other tasks as assigned by the Food & Beverage Manager or Assistant Food & Beverage Managers.
Maintain punctuality and attendance.