Banquet Server (On-Call)

Omni Hotels & Spas • Frisco, TX

3d • Onsite

About The Position

The Banquet Server delivers excellent guest service by building relationships, providing personalized service, anticipating guest needs, and serving food and beverages. The role requires comprehensive knowledge of food and beverage menus and adherence to hotel service, safety, sanitation, and operating standards.

The server prepares banquet events, completes assigned room setups and breakdowns, performs service and sidework, assists with food and beverage assembly and plate-up, and supports cleanliness and organization across front- and back-of-house banquet spaces. The position also includes handling linen, equipment, furniture, food requisitions, and event instructions; monitoring food and beverage quality and quantities; and coordinating prompt service from the kitchen to banquet areas.

The Banquet Server responds to guest requests and complaints, maintains knowledge of hotel offerings and local attractions, attends pre-event meetings and required training, and works cooperatively with colleagues. The role is based in hotel restaurant and kitchen areas and involves exposure to steam, humidity, extreme temperatures, and hazardous cleaning chemicals, as well as extended standing and walking and lifting, carrying, pushing, and pulling.

Requirements

• Hands-on food and beverage knowledge and a comprehensive working knowledge of the hospitality business.
• Strongly preferred: relevant serving experience in a large convention hotel.
• Willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.
• Highly developed customer-service skills, a friendly and approachable demeanor, strong problem-solving ability, and attention to detail.
• Ability to engage guests at all levels and a passion for warm, engaging, personalized service.
• Ability to work in a fast-paced environment and handle multiple priorities and stressful, busy hotel operations.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to report to work on time and as scheduled.
• Ability to stand and/or walk for extended periods.
• Ability to meet appearance standards and maintain a high level of personal hygiene.
• Clear, concise written and verbal communication skills; ability to communicate pleasantly in English with guests, management, and coworkers.
• Computer literacy, including payroll systems, Micros, and POS systems.
• ServeSafe certification.
• Unexpired TIPS certification.
• Ability to bend, reach, and lift up to 50 pounds and push, pull, or carry up to 100 pounds.

Nice To Haves

• Relevant serving experience in a large convention hotel is strongly preferred.

Responsibilities

• Maintain and refine service standards and comply with hotel standards and local laws.
• Follow health, safety, and sanitation standards and prepare for health department and Ecosure inspections.
• Perform banquet service tasks according to hotel standard operating procedures, including polishing china, glass, silver, and holloware; brewing coffee; cleaning and filling condiments; serving food and beverages; setting up and breaking down buffets and food stations; storing front-of-house food requisitions; and cleaning and clearing tables.
• Set up and break down assigned banquet events and perform assigned banquet sidework, including cleaning food and beverage equipment, tables, walls, and carpets in the work area.
• Follow proper service steps for banquet events and help ensure high-quality meeting-room setups, service, food quality, and presentation.
• Assist culinary staff with food and beverage assembly and plate-up as needed.
• Collect clean linen from the storeroom and take dirty linen to the designated cleaning area after events.
• Follow proper trash procedures and contribute to banquet sanitation and service timing from the kitchen to banquet areas.
• Ensure prompt delivery and quality control from the point of departure to arrival.
• Maintain complete knowledge of food and beverage menu items.
• Report housekeeping or maintenance needs in banquet areas and equipment to management.
• Maintain furniture, fixtures, and equipment to a high standard and minimize breakage through careful handling.
• Keep banquet spaces clean and organized across front- and back-of-house areas.
• Carry out instructions in Banquet Event Orders.
• Help control food and beverage quantities and avoid over- or under-preparation.
• Provide positive guest service, respond to complaints, and take appropriate action to address dissatisfaction.
• Respond accurately and promptly to guest requests to create a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, including nearby entertainment and theaters.
• Attend daily stand-up meetings to gather relevant event information.
• Build mutual trust, respect, and cooperation with coworkers and treat them fairly and equitably.
• Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in emergencies and safety situations, and help maintain a safe environment.
• Attend required department training and meetings and perform other duties required by management.

What This Job Offers

• Education Level: No Education Listed