On Call - Banquet Server

Crescent Careers•Charlotte, NC

28d•Onsite

About The Position

As an On-Call Banquet Server, you'll help create the experience that guests remember long after the event is over. We're looking for energetic, professional, and guest-focused individuals who enjoy working in a fast-paced environment and take pride in making sure every event looks great and runs smoothly. If you enjoy people, teamwork, hospitality, and being part of something special, this could be the perfect opportunity for you. The source description emphasizes event setup, pre-event communication, guest service, food and beverage service, beverage replenishment, room resets, and compliance with requirements for alcoholic beverage service. Our banquet team plays an important role in making those moments happen. Every associate is expected to treat guests and coworkers with courtesy and respect while maintaining professional standards for appearance, punctuality, attendance, teamwork, and adaptability.

Requirements

Basic knowledge of food and beverage preparation and service standards.
Guest relations and etiquette.
Appropriate table settings and serviceware.
Ability to remember and promote menu items.
Ability to transport up to 30 pounds through a crowded room continuously during the shift.
Ability to operate beverage equipment such as a coffee maker.

Nice To Haves

Friendly and welcoming — you enjoy making guests feel comfortable.
Energetic and dependable — you understand that successful events require people who show up ready to work.
Professional — you take pride in how you present yourself and represent the hotel.
A team player — you're willing to jump in and help coworkers wherever needed.
Detail-oriented — you notice when a table, place setting, or guest need requires attention.
Guest-focused — you genuinely care about creating a positive experience.
Adaptable — every event is different, and you're comfortable adjusting to changing needs.
Calm under pressure — you can keep moving when the room gets busy.
A good communicator — you can listen, understand instructions, and communicate with guests and teammates.
Ready to learn — you're willing to learn menu items, service standards, table settings, and hotel procedures.
Can walk into a busy room and immediately see what needs to be done.
Enjoys working around people and meeting new guests.
Takes pride in a beautifully set table.
Can carry a tray or service items while navigating a busy event space.
Doesn't wait to be asked when you see a teammate who needs help.
Can keep a smile on your face during a long event.
Understands that the little details can make a big difference.
Likes the energy of weddings, celebrations, meetings, and special events.

Responsibilities

Set up banquet rooms according to event and supervisor specifications.
Prepare tables with linens, serviceware, glassware, and other required items.
Attend pre-event roll call meetings to learn important details about each function.
Understand guest expectations, hotel expectations, event timelines, and service requirements before each event.
Welcome guests with a friendly, professional, and sincere attitude.
Respond to guest questions and requests promptly and courteously.
Serve food and beverages according to the event's service plan and supervisor direction.
Maintain consistency in food and beverage service throughout the event.
Promptly clear dishes as guests complete each course or when the meal or function concludes.
Replenish beverages as needed.
Check with guests to ensure they are satisfied with their experience.
Follow all applicable requirements when serving alcoholic beverages.
Maintain a professional and welcoming presence throughout the event.
Reset banquet rooms after events according to supervisor specifications.
Help prepare the space for the next function.
Work closely with other banquet and hotel team members to keep events running smoothly.
Perform other job-related duties as assigned.