Banquet Server-253

Horseshoe Bay Resort • Baltimore, MD

26d • $6 - $7 • Onsite

About The Position

The Banquet Server supports banquet events at Kimpton Hotel Monaco Baltimore Inner Harbor by preparing event rooms, welcoming and serving guests, and resetting rooms after functions. The role requires courteous, professional guest service, teamwork, and compliance with applicable requirements for serving alcoholic beverages and hotel safety and security procedures. Associates should maintain appropriate work habits and appearance, adapt to changes, and seek assistance when unsure how to perform a task.

Requirements

• Ability to communicate in English.
• Self-starting personality and an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to help coworkers and work as part of a team.
• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and serviceware.
• Ability to understand and apply written product-labeling instructions for safe use of products and processes within the hotel.
• Ability to remember, recite, and promote menu items.
• Ability to transport up to 30 pounds through a crowded room continuously throughout the shift.
• Ability to operate beverage equipment, such as a coffee maker.

Responsibilities

• Set up banquet rooms as instructed by the Supervisor, including linens, service ware, and glassware.
• Attend pre-event roll call meetings to learn event details and guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve food and beverages in the order and manner directed by the Supervisor; promptly remove dishes as guests finish courses or at the end of the meal or function.
• Follow State, Federal, and Corporate requirements for serving alcoholic beverages.
• Replenish beverages as needed and check with guests regarding their satisfaction.
• Reset banquet rooms according to the Supervisor’s specifications after events.
• Follow attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.
• Treat guests and associates courteously and respectfully, maintain professional conduct, and represent the hotel in guest relations.
• Maintain work procedures, dress, grooming, punctuality, and attendance consistent with hotel standards; adapt to changes and learn or improve skills as needed.
• Follow hotel security policies and procedures, including key controls, safe lifting, chemical use, and reporting safety hazards and concerns.

Benefits

• Highly competitive wages.
• Benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Flexible scheduling.
• Hotel room discounts at Crescent-managed properties in North America for associates and their family members.
• Hotel room discounts at IHG properties worldwide.
• Health and wellness programs.
• Learning and development opportunities.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed