Banquet Server

Hersha Hospitality Management LP • Glastonbury, CT

26d

About The Position

Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards. The role includes preparing banquet rooms as instructed, attending pre-event roll call meetings to learn function details and guest and hotel expectations, and serving food and beverages in the order and manner expected by the supervisor. Servers replenish beverages, check guest satisfaction, remove dishes promptly, respond to special requests, and resolve guest complaints. They must comply with applicable requirements for serving alcoholic beverages and follow safe work practices, including protective equipment, MSDS, and OSHA standards. The role may also include other duties requested by management. The work schedule varies and includes weekends and holidays. The position requires standing for extended periods; walking; pushing; lifting up to 35 pounds; bending and reaching; and stooping, kneeling, or crouching. A possible growth path is Banquet Captain, Assistant Banquet Manager, and Banquet Manager.

Requirements

• High school diploma or equivalent.
• Ability to remember and recite menu items.

Nice To Haves

• Food service experience.

Responsibilities

• Set up banquet rooms as instructed by the supervisor.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Serve food and/or beverages in the order and manner expected by the supervisor to ensure consistency throughout the banquet.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Promptly remove dishes as guests complete each course and/or meal, or at the end of the meal or function.
• Respond to guest special requests and resolve guest complaints.
• Comply with state, federal, and corporate requirements pertaining to serving alcoholic beverages.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED