Banquet Server

HRI Hospitality•Richmond, VA

7d•$14 - $21

About The Position

The Banquet Server helps ensure excellent guest service at hotel banquet events by preparing rooms and tables, serving food and beverages promptly, and keeping event spaces presentable. The role also assists banquet and food-and-beverage leaders with event preparation and service, supports dining-room operations, and helps maintain clean, properly stocked banquet rooms. The description includes supervising and training duties, including coordinating team assignments and training new employees.

Requirements

High school graduate or equivalent.
Ability to write routine reports and correspondence.
Complete knowledge of food and beverage preparation, service standards, and service etiquette.
Knowledge of appropriate table settings and flatware.
Ability to read, speak, listen to, and comprehend English to communicate effectively, understand reports and correspondence, and perform essential job functions.
Ability to understand and apply written product-labeling instructions for safe use of hotel products and processes.
Ability to remember, recite, and promote menu items.
Ability to perform essential functions outdoors while exposed to the elements.
Ability to adjust quickly to changing conditions in restaurant, room-service, and banquet functions.
Ability to solve practical problems and deal with varied situations where only limited principles exist.
Ability to interpret written, oral, diagrammatic, or schedule-form instructions.
Alcohol Awareness Certificate.

Responsibilities

Prepare event rooms and tables for breakfast, lunch, or dinner, including tables, linens, silverware, glassware, and food areas.
Assist the Banquet Captain, Food & Beverage Manager, Director of Food and Beverage, and/or Executive Chef with preparation needs.
Serve breakfast, lunch, or dinner to guests as required.
Prepare and portion items such as soup, salads, pies, and desserts, and brew coffee according to event size and guest requirements.
Assist the Food and Beverage Manager with supervising banquets and hotel functions.
Oversee dining-room service, ensure banquet setups are completed on time, and assign team members to designated areas.
Ensure meeting rooms are clean and maintained.
Train new employees in service, banquet, and guest-service skills.
Take responsibility for departmental well-being, including food and labor costs.
Maintain interdepartmental relations with kitchen, sales, and housekeeping to ensure requirements are met.
Consult with food-and-beverage and culinary leaders about serving arrangements and additional staffing or equipment needs, and relay relevant information about service, hotel activities, and performance standards.
Supervise and assist with cleaning and resetting banquet rooms; perform assigned side work, including replenishing condiments and restocking banquet shelves.
Greet and host guests and respond to requests in a friendly and courteous manner.