Banquet Server-On call

Pyramid Global Hospitality•Beachwood, OH

5d•Onsite

About The Position

The Banquet Server supports banquet and event operations at the Cleveland Marriott East. The role involves preparing banquet rooms and break stations, serving food and beverages, attending to guest needs, and cleaning and restoring event spaces after functions. The position works extensively in the evenings and on weekends and requires routine lifting and carrying of trays weighing up to 30 pounds.

Requirements

2–4 years of food service experience, preferably in banquet service.
Knowledge of wine, beer, cocktails, and spirits.
Ability to work under pressure in a fast-paced environment.
Excellent communication skills.
Ability to routinely lift and carry trays weighing up to 30 pounds.

Nice To Haves

Experience in a four- or five-star venue with synchronized service.
A passion for creating an exceptional experience for all guests.

Responsibilities

Set up banquet functions by draping tables, setting silverware, folding napkins, preparing drinks, and placing centerpieces.
Assist with event room setup according to the meal period and table requirements.
Set up morning or afternoon break stations with coffee, tea, snacks, and beverages.
Prepare food and beverage items, including condiments and coffee, and keep workstations stocked.
Pick up food from the back hall, carry trays to function locations, and serve food and beverages.
Ensure food and beverage items meet quality standards before serving.
Monitor assigned tables for guest satisfaction, service quality, and additional needs.
Explain menu preparation, cooking methods, and ingredients, and accommodate guest requests and dietary issues.
Remove dishes, glasses, silverware, and other items from tables and counters and take them to the kitchen.
Bus tables and clean and sanitize tables, counters, and seats after guests finish.
Break down banquet rooms, put away dirty linen and centerpieces, and vacuum.
Clean the back hall and organize storerooms.
Provide general property information and offer guests a warm, sincere welcome and farewell.
Address guest issues promptly and with concern.
Interact professionally with staff and assist other departments with necessary information.
Assist event and restaurant staff as needed.
Maintain awareness of safety issues, including broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.