Banquet Server

AccorHotel•Durham, NC

21d

About The Position

The Banquet Server (also referred to as Event Server) provides customer-focused service for events at 21c Museum Hotels. The role supports event execution, working with other banquet and catering teammates and coordinating with Event Captains and the Event Manager to ensure excellent service. Servers may work as part of a team for large events or independently for smaller meetings, and may be asked to work in any position within the department. The position includes preparing and dismantling events according to event documents and direction, taking guest orders, serving food and beverages, clearing tables, and following the service steps appropriate to each event. The Event Server is expected to know the department’s procedures and terminology, the ingredients of food and beverage offerings, and the hotel’s hours, features, and services. The role requires a dependable, professional, positive approach and the ability to serve a diverse workforce and clientele.

Requirements

Responsible, dependable, and punctual.
Basic math skills.
Strong communication skills and ability to speak, read, and understand English.
Clean and professional appearance.
Enthusiasm for 21c.
Beverage knowledge, including spirits, beer, wine, and especially bourbon.
Must pass a background check.
Able to carry a full cocktail tray comfortably.
Able to stand and walk for long periods.
Able to lift at least 50 pounds.

Responsibilities

Execute events hands-on while working with other Banquet and Catering teammates.
Coordinate with Event Captains and the Event Manager during functions to support excellent event service.
Set up and tear down events according to the BEO, requisition sheet, and Event Captain’s instructions.
Provide excellent customer service to all hotel and restaurant guests, including those not attending an event.
Take guest orders, serve food and drinks, and clear tables as needed.
Follow the steps of service for each type of event.
Demonstrate knowledge of Banquet and Catering procedures, terminology, and techniques.
Know the ingredients of food and beverage items served or available for functions.
Know the hours, features, and services offered by 21c Museum Hotels.
Maintain a positive, proactive, and motivated attitude.
Work as part of a team for large events and independently for smaller meetings.
Report to work on time and ready for the scheduled shift.