Banquet Server

Invited•Marvin, NC

About The Position

The Banquet Server delivers food and beverage service to members and guests during events and banquets, ensuring interactions reflect Invited’s service standards. The role applies the three steps of service—warm welcomes, magic moments, and fond farewells—and works collaboratively with the banquet team to provide seamless, professional, and efficient service in a dynamic private-event environment. The position reports to the F&B Director, Banquet Director, Banquet Manager, or Restaurant Manager. Duties include serving orders, knowing menus and dietary accommodations, preparing and maintaining banquet areas, supporting event setup and breakdown, and addressing guest concerns. Employees also follow company and club policies, attend briefings, maintain a professional appearance, and assist with additional tasks as assigned.

Requirements

Ability to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
Ability to lift, carry, push, and pull up to 100 pounds occasionally.
Effective communication skills, including talking and hearing, with sufficient visual acuity.
Ability to work additional hours, including weekends and/or holidays, as required to meet position deadlines.

Nice To Haves

High school diploma or equivalent.
Current Food Handler and Alcohol Server Certifications, as required by state and city regulations.
Previous food and beverage service experience, especially in a banquet or event setting.
Completion of Invited’s F&B Service Training program.
Excellent communication skills and the ability to speak clearly and effectively.
Ability to follow instructions and communicate well with team members.

Responsibilities

Uphold service training standards and provide exceptional service throughout events.
Execute food and beverage orders with attentiveness and responsiveness.
Maintain knowledge of menus, special event features, and dietary accommodations.
Greet members and guests warmly and help them feel welcomed and valued.
Foster a positive atmosphere through effective communication and proactive service.
Address member and guest complaints promptly using service recovery techniques.
Prepare and set up banquet areas, keeping them organized, clean, and ready for service.
Complete daily side work, including stocking supplies and cleaning work areas.
Support event setup and breakdown, including table arrangements and décor, as needed.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, instructions, and safe working practices.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Take initiative in personal and professional growth and maintain required role-related certifications.
Address and resolve challenges using available resources and collaborate with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Wear a clean, neat uniform that meets club standards.