Banquet Server - On call

Avion Hospitality•Lexington, KY

16d

About The Position

A Banquet Server sets up and serves assigned banquet functions. The role involves completing preparatory and side-work tasks, reading Banquet Event Orders, learning the assigned function’s menu, serving guests professionally, responding to guest concerns, and clearing and restocking banquet spaces and supplies. The server follows hotel and Avion Hospitality standards, safety rules, and applicable certification requirements, and maintains a friendly, service-oriented manner with guests and coworkers. The position’s schedule varies according to hotel needs. Work is primarily indoors, with occasional outdoor conditions, frequent ambient noise, and frequent work in narrow aisles or passageways. Physical demands include frequent reaching, walking, standing, and balancing, as well as occasional stooping, kneeling, pushing, pulling, and lifting objects weighing 20–50 pounds. The role also requires frequent or constant communication, hearing, grasping, and repetitive hand and wrist motions.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Alcohol Awareness Certification, in compliance with state regulations.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations.
Effective listening skills and ability to understand and clarify concerns raised by coworkers and guests.
Ability to work with financial information and data and perform basic arithmetic functions.
Ability to maintain composure and objectivity under pressure.
Ability to perform the physical demands described, including occasional lifting of 20–50 pounds.
Criminal background check required.

Nice To Haves

Hotel or related-field experience is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Approach encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance according to scheduling and Avion Hospitality standards.
Maintain personal appearance and grooming, including wearing the proper uniform and name tag.
Follow Avion Hospitality standards, regulations, and applicable certification requirements, including Alcohol Awareness, food-handler, and safety requirements.
Perform preparatory tasks and side work to ensure prompt and efficient guest service.
Read Banquet Event Orders and become familiar with the menu for the assigned function.
Serve guests in a friendly, courteous, and professional manner according to hotel standards.
Respond to guest problems, complaints, and accidents, referring matters to management when necessary.
Remain informed about current hotel policies and familiar with fire exits, fire extinguisher locations, and safety rules.
Keep the banquet storeroom neat and organized, stocked with supplies needed for food-service functions.
Clear banquet spaces after functions and store and restock equipment and supplies properly.
Handle lost-and-found items according to standards.
Attend meetings as required by management.
Perform other tasks or jobs assigned by a supervisor or manager.
Maintain a helpful and courteous manner toward guests, managers, and coworkers, and become familiar with hotel organization and department functions.