On Call Banquet Server | Art Ovation Hotel Sarasota

SHANER•Sarasota, FL

2d•Onsite

About The Position

The Banquet Server ensures quality customer service to guests during events and banquets. The role includes setting up assigned tables, retrieving and serving beverages and food orders according to hotel specifications and group requirements, and maintaining the cleanliness and condition of work areas and equipment. The server also greets and seats guests, responds to inquiries and complaints, and helps provide a positive guest experience.

Requirements

Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
High school graduate or equivalent.
Meet the minimum age requirement to serve alcoholic beverages.
ServSafe and/or food safety training.
Alcohol awareness training, such as TIPS.

Nice To Haves

Previous experience in banquet operations and/or hospitality.
Some college education.
Bilingual English/Spanish.
Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

Set up assigned tables and serve food and beverages according to hotel specifications and function requirements.
Greet guests as they arrive and assist them with seating.
Take and retrieve alcoholic beverage orders, using suggestive selling techniques when specified by function requirements.
Anticipate guests’ needs, respond promptly, and maintain positive guest relations.
Be familiar with hotel services and features and local attractions to answer guest inquiries accurately.
Handle guest complaints and ensure guest satisfaction.
Maintain food and beverage safety and quality according to hotel, Shaner, and franchise specifications.
Maintain cleanliness, sanitation, and organization of assigned stations and service areas, including work areas and equipment.
Perform other duties as assigned.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required by business operations.