Banquet Captain | Art Ovation Hotel Sarasota
About The Position
The Banquet Captain assists in all aspects of the Banquet Department and directs, implements, and maintains a service philosophy that guides staff and emphasizes quality customer service. The role ensures completion of daily operational procedures, maintains food and beverage safety and quality according to hotel, Shaner, and franchise specifications, and establishes, maintains, and trains staff on departmental standards, procedures, and safe working conditions. The Banquet Captain responds to and handles guest issues related to the department and ensures communication with the Director of Banquets and staff. Other duties may be assigned.
Requirements
- At least one year of experience in hotel banquet operations.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to communicate satisfactorily with guests, management, and coworkers.
- High school graduate or equivalent.
- ServSafe and/or food safety training.
- Alcohol awareness training, such as TIPS.
- Ability to write routine reports and correspondence.
- Ability to accurately compute mathematical calculations and use required measurement tools.
- Knowledge of local activities and attractions appropriate for clientele.
Nice To Haves
- Prior supervisory experience.
- Some college.
Responsibilities
- Assist in all aspects of the Banquet Department.
- Direct, implement, and maintain a service philosophy for staff, emphasizing quality customer service.
- Ensure compliance with and completion of daily Banquet Department operational procedures.
- Maintain food and beverage safety and quality according to hotel, Shaner, and franchise specifications.
- Establish, maintain, and train staff on operational standards, procedures, and safe working conditions.
- Respond to and handle guest-related issues pertaining to the department.
- Communicate with the Director of Banquets and staff.
- Train employees; plan, assign, and direct work; address complaints; and resolve problems.
- Work a flexible schedule, including weekends, holidays, and varied shifts, as required by business operations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
