Shuttle Driver | Art Ovation Hotel Sarasota

Shaner Hotels•Sarasota, FL

6d•Onsite

About The Position

The Shuttle Driver is responsible for operating the hotel shuttle/van to transport guests safely and courteously to their desired location(s). This role requires a flexible schedule, including weekends, holidays, and varied shifts. The driver will greet guests, assist them with luggage, ensure parking areas are clear and safe, and maintain the cleanliness and organization of work areas and the hotel van. Additionally, the driver will explain hotel facilities, provide local directions, handle guest complaints to ensure satisfaction, and maintain guest confidentiality and security.

Requirements

Valid driver’s license in the state of hotel’s operations.
Excellent driving record.
Must be 21 years or older.
Ability to provide legible communication and directions.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent.

Nice To Haves

Previous guest relations and/or training.
Some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s).
Greet arriving guests/visitors and bid farewell to departing guests/visitors.
Assist guests and visitors into and out of the hotel van, including loading/unloading luggage.
Ensure that all driveways are kept clear and that vehicles are not parked or left standing in illegal spaces.
Monitor all parking areas/levels and report any vehicle/safety hazards, unauthorized personnel, or potential security problems to Manager.
Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
Identify and explain hotel facilities and features to guests while escorting them to the hotel.
Relay accurate directions to guests on inquiries of transportation within the local area.
Handle guest complaints by ensuring guest satisfaction.
Monitor and maintain the appearance of the hotel van.
Ensure confidentiality of hotel guests and security of guests’ possessions.
Perform other duties as assigned.