Banquet Captain | Art Ovation Hotel Sarasota

SHANER • Sarasota, FL

2d • Onsite

About The Position

The Banquet Captain assists in all aspects of the Banquet Department and directs, implements, and maintains a service philosophy that guides staff and emphasizes quality customer service. The role helps ensure daily operational procedures are completed, maintains food and beverage safety and quality in accordance with hotel, Shaner, and franchise specifications, and establishes, maintains, and trains staff on departmental standards, procedures, and safe working conditions. The Banquet Captain handles guest-related issues, communicates with the Director of Banquets and staff, and may train employees, plan and direct work, address complaints, and resolve problems. The position requires a flexible schedule, including weekends, holidays, and varied shifts, based on business needs. Other duties may be assigned.

Requirements

• At least one year of experience in hotel banquet operations.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate satisfactorily with guests, management, and coworkers.
• High school graduate or equivalent.
• ServSafe and/or food safety training.
• Alcohol awareness training, such as TIPS.
• Ability to write routine reports and correspondence.
• Ability to accurately compute mathematical calculations and use required measurement tools.
• Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

• Prior supervisory experience preferred.
• Some college preferred.

Responsibilities

• Ensure compliance with and completion of daily Banquet Department operational procedures.
• Maintain food and beverage safety and quality according to hotel, Shaner, and franchise specifications.
• Establish, maintain, and train staff on operational standards, procedures, and safe working conditions.
• Respond to and handle guest-related issues pertaining to the department.
• Communicate with the Director of Banquets and staff.
• Assist in all aspects of the department and direct, implement, and maintain a service philosophy emphasizing quality customer service.
• Train employees; plan, assign, and direct work; address complaints; and resolve problems.
• Work a flexible schedule, including weekends, holidays, and varied shifts, as required by business operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED