Banquet Server - Musical Instrument Museum

Guest Services•Phoenix, AZ

4d•Onsite

About The Position

The Banquet Server at the Musical Instrument Museum serves guests in an assigned dining area and supports event setup and strike, bussing, and the service of hors d'oeuvres and cocktails. The role includes taking and serving food and beverage orders, maintaining accurate billing, and providing courteous, efficient service that meets company standards. This position is part of the Service Pool Share. Servers greet guests, explain menu items, submit orders to the kitchen, serve meals, check on guests during service, and complete transactions. They also clean and reset tables, prepare for subsequent meal services, stock service areas, report gratuities as required, and promptly notify management of safety issues. Physical presence at the job site is essential.

Requirements

Partial high school education.
Strong sanitation habits.
Mathematical skills.
Strong customer service abilities and a proactive approach to assisting customers and coworkers.
Ability to recognize problems and communicate them to management.
Ability to read and write work-related documents in English and to understand and speak clearly with customers and coworkers in English.
Ability to communicate constantly with other employees in a fast-paced kitchen.
Ability to move frequently on foot around the unit; bend, lift, carry, reach above shoulder height, and work in a changing environment.
Ability to lift, carry, and push up to 25 lbs. regularly, 30–35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire workday and climb steps regularly.
Ability to withstand temperature extremes in freezer, refrigerator walk-in, and grill areas.
Physical presence at the job site to perform duties.

Nice To Haves

High School Diploma or G.E.D. equivalent.

Responsibilities

Greet guests positively and politely and take beverage orders.
Check patrons’ identification to confirm they meet minimum age requirements for alcoholic beverages.
Answer menu questions, explain preparation, ingredients, and cooking methods, suggest menu items, and take food orders.
Submit food orders to the kitchen and serve guests’ entrees efficiently and courteously.
Maintain a pleasant dining experience by checking on guests and attending to their needs throughout the meal.
Deliver checks and complete transactions, providing accurate change when necessary.
Clean up after meal service and prepare and set up for the next meal.
Keep assigned tables clean and properly set up, including vacuuming and arranging tables and chairs.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Report gratuities at the end of each shift as required by company policy and law.
Maintain awareness of safety issues and report them immediately to a manager.
Support event setup and strike, bussing, and passing hors d'oeuvres and cocktails.