Banquet Server - Musical Instrument Museum

Guest Services, Inc. • Phoenix, AZ

6d

About The Position

The Banquet Server is responsible for event setup and strike, bussing, passing hors d'oeuvres and cocktails, and taking and serving food and drink orders to guests in an assigned dining room section. The server is expected to work quickly, courteously, and efficiently, follow correct billing procedures, and provide service that meets the Company’s standards. This position is part of the Service Pool Share.

The role includes greeting guests, taking beverage and food orders, answering menu questions, submitting orders to the kitchen, serving entrees, checking on guests during meals, completing transactions, and maintaining clean and properly stocked dining and service areas. Servers also perform cleanup and setup between meal services, report gratuities as required, and promptly report safety issues to a manager.

Requirements

• Partial high school education; a high school diploma or GED equivalent is preferred.
• Strong sanitation habits.
• Mathematical skills.
• Strong customer service abilities, including actively looking for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Ability to move about on foot frequently, bend, lift, carry, reach or extend arms and hands above shoulder height, and work in a constantly changing environment.
• Ability to lift, carry, and push up to 25 lbs. regularly, 30–35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and climb steps regularly.
• Ability to withstand temperature extremes in freezer, refrigerator walk-in, and grill areas.
• Ability to read and write work-related documents in English and communicate clearly in English with customers and coworkers, including in a fast-paced kitchen.
• Physical presence at the job site is essential to perform job duties.

Nice To Haves

• High school diploma or GED equivalent.

Responsibilities

• Set up and strike events; bus tables; pass hors d'oeuvres and cocktails; and serve guests in an assigned dining room section.
• Greet guests politely and positively, take beverage orders, and check identification to verify guests meet the minimum age requirements for alcohol consumption.
• Answer menu questions, describe ingredients and preparation methods, suggest menu items, and take food orders.
• Submit food orders to the kitchen and serve guests their entrees in a friendly, efficient manner.
• Check on guests periodically, attend to their needs, deliver checks, and complete transactions accurately, including making change when necessary.
• Clean and set up assigned tables, including vacuuming and arranging tables and chairs; clean up after meal service and prepare for the next meal.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Report gratuities at the end of each shift as required by Company policy and law.
• Remain aware of safety issues and report them immediately to a manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED