Banquet Server

Garden of the Gods Resort and Club•Colorado Springs, CO

26d•Onsite

About The Position

The Banquet Server provides guests with an entertaining and enjoyable dining experience through quality, efficient service. The position prepares for and supports banquet functions, maintains a clean and sanitary service environment, and assists with food and beverage cost control and protection of company assets. The server follows instructions from the Banquet Captain, attends to guest needs, completes service and closing work, and reports hazards or broken equipment. The role also supports the resort’s service standards, culture, safety policies, and cross-departmental teamwork.

Requirements

High school diploma.
At least one year of job-related experience.
Ability to interpret or extract information and perform arithmetic functions.
May require typing, CRT use, record keeping, or word processing; good communication skills may be needed.
State of Colorado (or equivalent) Safe-Serve Certification and TIPS Bar Certificate.
Food Handler Certification.
Alcohol Server/Seller Certification.
Continuous teamwork and internal and cross-departmental communication.

Responsibilities

Perform necessary pre-shift side work and complete assigned breakdown and closing side work.
Maintain a clean and sanitary environment, comply with local and state health codes, and use clean-as-you-go service practices.
Assist in controlling food and beverage costs, enforce hotel security measures, and protect company assets.
Check with the Banquet Captain upon coming on duty for function instructions and section assignment.
Greet guests courteously and anticipate their needs, providing water, coffee, tea, and other beverages in a timely manner.
Unload trays in the service area; rack glassware, scrape plates, and separate silverware.
Keep the service station clean, neat, and supplied, including refolding napkins and cleaning between courses.
Report hazardous conditions or broken equipment to the Banquet Manager; notify the Chief Engineer immediately in an emergency.
Deliver the resort’s “I Am Proud” service standards and department-specific signature touch points.
Establish consistent and complete communication with teammates across departments.
Greet guests, members, and team members positively; provide extraordinary service and give guests and members a fond farewell.
Embody and encourage wellness and the STRATA virtues, and uphold the resort’s brand, culture, vision, mission, and values.
Be empowered to resolve service problems and address feedback using the LEARN Model.
Maintain a professional appearance, comply with company policies and procedures, and observe safety guidelines.
Perform other duties as assigned and assist other departments when needed.
Use equipment carefully and maintain an organized, professional work environment.