On Call Banquet Server - Ambassador Hotel Kansas City
About The Position
At Ambassador Hotel Kansas City, Autograph Collection, we offer more than just a workplace—we provide a dynamic environment where exceptional service meets a passion for hospitality. Located in the heart of downtown Kansas City, our boutique luxury hotel blends historic charm with modern elegance, creating unforgettable experiences for both guests and curators. The Ambassador features 43 beautifully appointed guest rooms, the acclaimed Lonnie’s Reno Club, an intimate jazz lounge celebrating Kansas City’s musical legacy, and The American Reserve, a sophisticated dining experience. With stylish event spaces and a culture of excellence, working at the Ambassador means being part of a team that values innovation, hospitality, and making every moment memorable.
Requirements
- Prior experience in fine dining or upscale hospitality preferred
- Must obtain and maintain any required state or local alcohol service permits or certifications (e.g., TABC, ServSafe Alcohol, or equivalent).
- Must obtain and maintain any required state or local food service certifications (e.g. Food Handlers Card, ServSafe certification, or equivalent)
- Strong communication and interpersonal skills
- High level of attention to detail and ability to multitask in a fast-paced environment
- Passion for hospitality, food, and beverage
- Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols
- Ability to remain calm, poised, and professional under pressure
- Flexible schedule, including evenings, weekends, and holidays
- Maintain a polished appearance and adhere to uniform and grooming standards
- Uphold cleanliness, organization, and sanitation standards in all service areas
Responsibilities
- Greet guests warmly and professionally, guiding them through a high-end dining experience from arrival to departure
- Demonstrate thorough knowledge of the menu, including ingredients, preparation methods, allergens, and seasonal changes
- Offer thoughtful recommendations for food and beverage pairings, including wine, cocktails, and non-alcoholic options
- Properly open, present, and pour wine according to fine dining standards
- Follow responsible alcohol service guidelines at all times
- Execute fine dining service techniques (tableside service, coursed meals, wine service, proper plate presentation)
- Accurately take and deliver orders following timing and coursing standards
- Collaborate closely with kitchen and bar teams to ensure seamless service flow
- Maintain impeccable table maintenance, including clearing, resetting, and crumb service
- Anticipate guest needs and provide unobtrusive, attentive service throughout the meal
- Handle guest concerns or special requests with discretion, empathy, and urgency
- Follow all restaurant policies, service standards, and safety regulations
- Support team members and contribute to a culture of excellence and hospitality
- Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, task and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
