Banquet Server

Weber's Restaurant and Hotel•Ann Arbor, MI

64d•Onsite

About The Position

A banquet server is responsible for providing excellent customer service to guests during events such as weddings, corporate meetings, and other special occasions. They are responsible for setting up and breaking down banquet rooms, serving food and beverages, and ensuring that guests have an enjoyable experience.

Requirements

Ability to work flexible hours, including nights, weekends, and holidays
Ability to work in a fast-paced environment
Excellent customer service and interpersonal communication skills
Ability to lift and carry heavy objects (up to 50 lbs) and ability to stand for long periods of time
Ability to handle emergency and stressful situations like resolving customer conflicts
Ability to make quick decisions
Ability to create a positive and welcoming customer experience
Regular, predictable attendance is an essential function of this role, with limited tolerance for unplanned absences or last-minute call-offs

Responsibilities

Set up banquet rooms according to event specifications
Ensure that all tables are properly set with linens, silverware, and glassware
Greet and communicate with guests and event contacts
Anticipate, acknowledge, and respond promptly to guest's needs
Maintain positive attitude and positive guest relations at all times
Adhere to grooming and appearance standards
Learn and maintain complete knowledge of all departmental and company policies, service procedures, and standards
Serve food and beverages to guests
Clear tables and clean banquet rooms after events
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas