Banquet Server

Avion Hospitality Employee Services LLC•St. Petersburg, FL

About The Position

A Banquet Server sets up and serves assigned banquet functions. The role involves preparing and maintaining banquet service areas, serving guests in accordance with hotel standards, responding to guest concerns, and ensuring equipment and supplies are properly stored and restocked. The position requires a friendly, professional manner, the ability to work under pressure, and compliance with hotel policies and applicable certification requirements. Work may involve indoor and occasional outdoor conditions, frequent noise, extended standing and walking, and occasional lifting of 20–50 pounds.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Alcohol Awareness Certification, in compliance with state regulations.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work well in stressful, high-pressure situations.
Ability to listen to, understand, and clarify concerns and issues raised by coworkers and guests.
Ability to work with and understand financial information and data, and perform basic arithmetic functions.
Ability to maintain composure and objectivity under pressure.
Criminal background check required.
Ability to perform the essential functions of the job, with or without reasonable accommodation.

Responsibilities

Approach guests and employees in a friendly, service-oriented manner and maintain a warm, courteous demeanor.
Maintain regular attendance according to scheduling needs and hotel standards.
Maintain appropriate personal appearance, uniform, and name tag in accordance with brand standards.
Comply with Avion Hospitality standards, regulations, safety rules, and applicable certification requirements.
Perform preparatory tasks and side work to help ensure prompt and efficient service.
Read Banquet Event Orders and become familiar with the menu for assigned functions.
Serve guests in a friendly, courteous, and professional manner according to hotel standards.
Respond to guest problems, complaints, and accidents, referring matters to management when necessary.
Stay informed about current hotel policies, fire exits, fire extinguisher locations, and safety rules.
Keep the banquet storeroom neat, organized, and stocked with appropriate supplies.
Clear banquet spaces after functions and store and restock equipment and supplies properly.
Be familiar with the hotel's organization and the functions of its departments.
Handle lost-and-found items according to standards.
Perform other assigned tasks and attend meetings as required by management.
Perform other reasonable business duties as assigned by a supervisor.